Senior End User Computing (EUC)

About the role

We are seeking an experienced Senior End User Computing (EUC) / Desktop Support Engineer with over 10 years of enterprise IT support experience to provide advanced technical support across desktop, laptop, mobile devices, collaboration tools, and end-user infrastructure. The ideal candidate will possess strong troubleshooting skills, hands-on experience with SCCM, JAMF, Windows and macOS environments, and a customer-centric approach in supporting enterprise users and VIP stakeholders.

Responsibilities

• Provide Level 2/Level 3 technical support for desktops, laptops, operating systems, software applications, and peripherals.
• Perform device imaging, deployment, configuration, migration, and upgrades using SCCM and related deployment tools.
• Manage macOS devices including MacBook and iMac imaging, configuration, and troubleshooting using JAMF.
• Support and troubleshoot printers, scanners, mobile devices (iOS and Android), and associated peripherals.
• Provide remote and onsite support through tools such as Microsoft Teams, Zoom, Bomgar, and other remote access platforms.
• Support Cisco IP telephony, Jabber softphones, and audio/video conferencing systems.
• Conduct asset lifecycle management, including inventory tracking, deployment, retirement, and disposal.
• Perform smart hands support for networking and infrastructure teams.
• Coordinate with third-party vendors for hardware maintenance, warranty claims, and equipment replacement.
• Maintain accurate incident, service request, and change management records in ITSM platforms.
• Deliver VIP and executive support services when required.
• Ensure compliance with IT security, operational procedures, and service management processes.
• Required Skills & Experience
• 8+ years of experience in End User Computing (EUC), Desktop Support, or IT Infrastructure Support.
• Strong experience supporting enterprise Windows and macOS environments.
• Hands-on experience with:SCCM / Microsoft Endpoint Configuration ManagerJAMFActive DirectoryMicrosoft Windows 10/11Microsoft Office 365Cisco IP Phones and JabberRemote support tools (Bomgar, Teams, Zoom, etc.)
• Experience supporting mobile devices (iPhone and Android).
• Knowledge of hardware troubleshooting, deployment, and asset management processes.
• Familiarity with ITIL processes including Incident, Change, and Problem Management.
• Strong communication and stakeholder management skills.
• Ability to work independently and support regional or global users.

Requirements

• Experience supporting multinational enterprise environments.
• Exposure to Lansweeper, AMDB, BigFix, or similar asset management tools.
• Experience providing support in media, entertainment, financial services, or large corporate environments.
• ITIL Certification preferred.
• Degree or Diploma in Information Technology, Computer Science, or related discipline.
• Basic networking knowledge and smart hands support experience.
• Knowledge of SQL databases, web technologies, or scripting.
• Experience supporting security operations centers, command centers, or mission-critical environments.
• Key Technologies
• SCCM
• JAMF
• Windows 10/11
• macOS
• Office 365
• Cisco IP Telephony
• Active Directory
• Lansweeper
• AMDB
• Bomgar
• Microsoft Teams
• Zoom
• Mobile Device Support (iOS & Android)
• If you believe you fit the requirements for the role,please submit yourapplication below or drop us an email directly quoting thejob title.
• Due to an anticipated high volume of applicants, we regret that onlyshortlisted candidates will be notified. The information provided is forrecruitment purposes only.
• Know someone who would be a great fit for this role? Refer them to us and get rewarded.
• Eugene Then
• eugene.then@cornerstoneglobalpartners.com
• EA Registration Number: R22104742 .
• Cornerstone Global Partners Pte Ltd (EA License:19C9859)

Additional Information

Location: Singapore Employment Type: Permanent / Contract

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