Technical Services Engineer

External

Axis · Sweden

Full-timeOn-site2w ago

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Benefits

Daily breakfast provided.Enjoy the classic "Swedish Fika" tradition every FridayAccess to physical training gymComprehensive insurance coverageRobust onboarding programJoin the Axis Team: A Multicultural Environment of InnovationReady to Make an Impact? While "openness" may be a buzzword elsewhere, at Axis, it's at the heart of our identity. Our greatest asset lies in our ability to collaborate. We recognize that brilliant ideas can emerge from any corner, so we actively encourage everyone to contribute and innovate.Is Axis a great place to work?Type of EmploymentPermanent EmploymentPosting End Date2026-06-18Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.About Axis CommunicationsWith around 6000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustaVision insurance

Additional Information

Job Title Technical Services Engineer Job Description Axis, a leading technology company, is pleased to announce an opening within our Technical Services team. We are seeking a Native English-speaking Technical Services Engineer to join our team in the Northern & Eastern Europe region. Role Overview: As a Technical Services Engineer, you will play a crucial role in providing exceptional support to our clients. You'll collaborate closely with senior Technical Services Engineers, Product Specialists, and other colleagues to deliver product-specific assistance and general guidance. Join our dynamic team of approximately 50 professionals based in Lund, Sweden. Responsibilities of the Technical Services Engineer: Technical Support : Deliver comprehensive technical assistance to our partners and customers across the Northern Eastern European region. This involves addressing inquiries, troubleshooting issues, and ensuring timely resolution. Multichannel Communication : Interact with customers through various channels, including a web-based ticketing system, telephone support, and chat. Your effective communication skills will be essential in providing exceptional service. Continuous Learning : Stay abreast of the ever-evolving Axis product portfolio. Your commitment to ongoing learning will contribute to your success in this role. Your key objectives will include: First-Call Resolution : Strive for prompt and efficient resolution of customer inquiries, taking ownership of each case through fulfilment. Product System Assistance : Assist customers with product system navigation, including guidance during first-time installations. Root Cause Analysis : Skilfully ask targeted questions to swiftly identify the underlying issues. Effective Communication : Provide concise and effective responses to customer service inquiries. Troubleshooting : Diagnose and troubleshoot problems related to both software and hardware. Take a look at your future team behind the scenes by clicking/pasting this link: https://youtu.be/7IhTip6pfMA Qualifications for the role As a Technical Services Engineer, we seek individuals with the following attributes: Effective Communication and Problem-Solving Skills : The role demands strong communication abilities and adept problem-solving skills. Your energy, self-sufficiency, and commitment to excellence are essential for success. Customer-Centric Approach : Understand the customer's perspective and deliver exceptional service. Professional communication, adaptability to customer needs, and diligent follow-up are critical requirements. Language Proficiency : Native-level fluency in English. Proficiency in Swedish or other languages is an added advantage Practical experience gained from working in the IT industry & Customer support Problem-Solving skills & a solid technical foundation

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