Sales Support Specialist

Responsibilities

• Provide support for sales administration and transactional activities related to sales.
• Support the team by managing email communications and internal cases received from customers and stakeholders, including Customer Success Partners, Sales Representatives, Sales Managers, Sales Operations, Disputes, and CX teams.
• Respond to customers in line with business requirements.
• Analyse various segments to sustain volumes and identify opportunities to increase share of wallet.
• Coordinate with internal teams to ensure effective collaboration and deliver solutions aligned with customer and segment needs.
• Engage effectively with frontline sales and other stakeholders to drive collaboration and ensure quick resolution of issues.
• Analyse customer feedback from multiple channels to identify improvement areas and implement solutions.
• Maintain accurate records in systems related to sales activities, ensuring correct and consistent data management.
• Primary internal stakeholders
• Sales, Customer service, Finance, Operation, Collections, Special cargo teams, DG cargo teams, Disputes team, AFLS/IT team, Customer success partners, Sales and other internal stakeholders
• Required qualification, experience & skills
• Qualification: Graduate + Experience: around 3-5 yrs.

Requirements

• Fluent in English
• Customer Focus & Owning the customer
• Should be flexible for Nights Shifts & 5 days work from Office
• Understand Customer requirement and focused on customer outcome
• Attitude to go across defined job boundaries for customer resolution
• Winning for customer - high achievement orientation
• Driven to ensure closure
• Superior Stakeholder Management
• Responsible to drive business and customer needs through positive customer experience and effective sales approach
• Having regular communication with Customers to understand their needs and provide appropriate sales solutions to increase volumes and share of wallet
• Problem Solving Skills
• Own the opportunity, - Detailed and result oriented - Low tolerance to delays
• Problem solving, analytical and data skills - Data backed decision making, and tactical sales opportunity management
• Communication
• Professional standard in grammar and though articulation. (Including Language capabilities)
• Good Comprehension & Written Communication
• Good Communication Skills - Ability to use positive and persuasive language
• Good Communication Skills - Ability to use
• Process Understanding
• Ability to understand end to end processes.
• Ability to conduct sales and service together
• Adherence to process and SOPs - Attention to details, complete & error free documentation
• Adapt and adhere to changes in process (SOP) / Systems
• Ability to understand end to end processes
• Stakeholder Mgmt.
• Language capabilities to cater to specific countries
• Experience in direct Stakeholder interactions (Global) preferably

Benefits

Additional Information

As part of the CMS setup, a key deliverable is to support sales support activities and drive commercial initiatives. For many of these tasks, OTS will engage directly with customers via phone or email, while also collaborating with internal and external stakeholders to coordinate and deliver sales support activities effectively. At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what's possible-setting new benchmarks for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

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