Account manager

About the role

Our Account Manager is responsible for managing and developing relationships with key clients, ensuring their needs are met while driving business growth and customer satisfaction. This role involves working closely with internal teams to deliver tailored solutions, maintain high service standards, and identify opportunities for expanding business within existing accounts. Our Account Manager will act as the main point of contact for clients, providing expert advice and support to strengthen long-term partnerships and achieve sales objectives. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online. At Bunnings, our purpose is simple: we're here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you're ready to have a go, apply today. Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

Responsibilities

• Build and maintain strong relationships with key clients, acting as their primary contact for all account-related matters
• Identify opportunities to grow business within existing accounts and collaborate with internal teams to deliver solutions that meet client needs
• Monitor account performance, analyse sales data, and develop action plans to achieve targets
• Ensure high levels of customer satisfaction by addressing client concerns promptly and effectively
• Coordinate with other departments to ensure seamless delivery of products and services
• Prepare and present regular reports on account status, sales performance, and market trends
• Support the implementation of company policies, strategies, and initiatives within assigned accounts
• Maintain up-to-date knowledge of products, services, and industry developments to provide informed advice to clients
• What we need from you:
• Demonstrated ability to build strong relationships with new customers
• Proven success in a sales role
• Strong commercial acumen
• Strong customer focus and ability to build rapport
• Tenacious, positive attitude and results driven
• Demonstrate integrity, respect and teamwork in everything you
• Nau mai, haere mai - you'll be part of a workplace where you'll feel like you belong.
• Please note, you must be age 15 or over to apply for a role at Bunnings.
• Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

Benefits

Additional Information

Join us and experience Bunnings from the other side of the counter! What's in it for you when you're part of our team: Team discount at Bunnings and other Wesfarmers brands including Kmart Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave 12 weeks paid parental leave, regardless of gender Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build

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