Training Specialist - Independent Contractor

About the role

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to em

Responsibilities

• Deliver engaging training sessions that drive product adoption and achieve high customer satisfaction (CSAT) scores.
• Manage and deliver product training via virtual conferencing tools (e.g. Zoom, Microsoft Teams) and webinar platforms (e.g. BigMarker).
• Facilitate individual, group, webinar, and in-person training sessions with confidence and professionalism.
• Create training resources and learning content using professional tools (e.g. iSpring, Iorad).
• Develop clear, customer-facing training videos to support product education.
• Observe training interactions and identify opportunities that may lead to potential lead generation, as appropriate.
• Accurately log all training activities in internal systems for reporting and tracking purpose.
• Handle training-related client requests and queries, along with other administrative tasks as required.
• Travel occasionally for professional development, customer workshops, or internal meetings.
• Required Experience/Skills
• 0-3 years of relevant professional experience.
• Strong planning, organization, and time management skills.
• Customer-focused mindset with a passion for delivering excellent service.
• Effective interpersonal, communication, and presentation skills, with the ability to be both assertive and respectful.
• High level of energy, professionalism, and resourcefulness.
• Ability to remain calm, think on their feet, and respond positively in unexpected situations.
• Preferred Experience/Skills
• Experience creating learning content or training materials (eg. Using iSpring, Creating IORADs, Video editing etc).

Benefits

Additional Information

Position Overview: We are seeking a Training Specialist I to help ensure our customers have a superior experience every time they interact with Diligent's suite of products and services. This role focuses on delivering high-quality initial training following purchase, as well as ongoing coaching for users at all levels throughout their relationship with Diligent. As a member of the Training team, you will join a group that is passionate about living Diligent's corporate values and fostering a friendly, positive, and customer-centric culture. The team is committed to helping customers succeed by delivering memorable training experiences that drive product adoption, customer satisfaction, and referrals.

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