Partnerships Support Executive

About the role

Job Title: Partnerships Support Executive Hours: 38 Hours per Week- Monday to Friday between 9am-5:30pm Reports to: Affiliate Lead Location: Remote working with occasional office days in Sydney CBD The Company TopCashback is one of the world's leading cashback platforms, helping millions of members save money every time they shop online. Since launching in Australia in 2023, we've been on a mission to bring Australians the best cashback experience in the market, partnering with some of the country's biggest retailers and helping members earn real money back on their everyday purchases. Globally, TopCashback serves more than 20 million members and partners with over 6,000 brands across the UK, US, China, Germany, France, Italy, Spain, and Australia. Our success is built on a simple principle: putting our members first. Every decision we make is driven by our commitment to helping people save more. As part of our growing Australian team, you'll have the opportunity to shape the future of one of the country's fastest-growing cashback platforms while benefiting from the support, expertise, and scale of a global business. Our Culture Treating people fairly is the heart of our business and our Fair Play policy. In a world where profit can seem like the only goal, we wanted to create and run a business based on different values. Since we began, we have been committed to building a fair, diverse and inclusive company. We believe that diversity and nurturing a culture where we can all be our true selves at work, makes us stronger as a business. We celebrate differences and foster a fair and equal environment for us all to flourish in. After all, we spend most of our time together. With fairness at heart, we're committed to being an equal opportunity employer regardless of race, ethnicity, gender, sexuality, religion, disability, nationality, age or similar. Whoever you are, whatever walk of life you are from, we'll welcome you to TopCashback. About the Team This role supports our Australian site, offering a unique opportunity to help shape our growth in a relatively new market. You'll be part of a small, collaborative team and take ownership of key day-to-day admin tasks within the Partnerships function. Although this is an entry-level position, it comes with real responsibility and the chance to make a meaningful impact from day one. The Partnerships team at TopCashback is the client-facing arm of our business. We are dedicated to delivering the best cashback deals for our members while generating significant value for our advertisers. We work closely with some of Australia's biggest brands, including Amazon, Chemist Warehouse, The Good Guys, Myer and Apple and our role involves regular communication with external partners, our internal team, and the wider business. The Role As a Partnerships Support Executive, you'll play a key role in keeping our advertiser partnerships running smoothly and ensuring our members have a clear, accurate on-site experience. Working closely with dedicated Affiliate Leads, you'll provide high-quality support across a portfolio of leading Australian brands. This includes scheduling rates and exposure, adding merchants to site, managing weekly processes, and responding to brand queries within agreed timeframes. Your strong attention to detail and ability to prioritise effectively will ensure nothing slips through the net. You'll build positive working relationships internally and externally, communicating clearly, confidently and professionally. Once trained, you'll manage your workload independently, proactively completing tasks without prompting and identifying issues early. We're looking for someone who is organised, inquisitive and eager to learn - keen to understand their accounts, the wider affiliate marketing industry, and how to use our internal tools effectively. A team-first attitude is essential, with a willingness to step in and support colleagues when needed. - Organisation & Time Management -Manage your workload independently once trained, prioritising effectively, meeting deadlines and proactively completing recurring tasks without prompting. - Relationship Building -Build strong, professional relationships with Affiliate Leads and brand partners. Communicate in a friendly, confident manner that fosters trust and collaboration. - Communication -Provide clear, accurate updates within agreed timeframes. Ask questions, seek clarification when needed and communicate professionally with both internal and external stakeholders. - Problem Solving & Attention to Detail -Take a logical approach to resolving issues and identifying risks early. Maintain a high level of accuracy, always keeping the member experience front of mind. - Learning Mindset - Be curious and eager to learn about your accounts, the wider industry and competitor landscape. Confidently use internal systems, including BackOffice and the Booking System. Full training will be provided Technical Skills - Basic Micros

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