Auxiliar de Reservaciones

About the role

- Handle reservation requests via phone, email, messaging, and digital channels, providing clear information about rooms, rates, promotions, services, and policies. - Register, modify, and confirm reservations in the system. - Manage daily availability, preventing overbooking and inventory errors. - Track payments, deposits, guarantees, refunds, and cancellations. - Coordinate arrivals, special requests, and guest preferences with reception and other operational areas. - Promote direct sales and additional services. - Verify rates, restrictions, closing times, and current promotions across all channels. - Follow up on pending quotes until they are closed or canceled. - Review and respond to reservation-related questions or issues before arrival. - Assist with occupancy reports, pick-up times, cancellations, and basic forecasts. - Languages: Fluent in spoken and written English. - Communication skills: Excellent verbal and written communication skills for customer service, sales follow-up, and resolving inquiries via phone, email, or booking platforms. - Sales skills: Focus on sales, upselling, and cross-selling, aiming to maximize occupancy, average daily rate, and sales of additional services such as transportation, meals, activities, upgrades, or packages. - Digital proficiency: Proficient in PMS, OTA extranets, email, Microsoft Office Suite, and reservation tracking tools. - Organization and attention to detail: Accurate control of availability, rates, policies, deposits, dates, special requests, and documentation for each reservation. - Problem-solving skills: Ability to handle changes, cancellations, overbooking, data entry errors, special requests, and complaints quickly and effectively. ivan.ramireztlapapal@ennismore.com pedro.pech@ennismore.com

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Company Intel

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