IT Support Specialist (SaaS)

About the role

Who are we? So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk. As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections. We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022-2025. We saw significant growth in 2025 and that's not about to change. We are on track to break records in 2026, scaling at pace, making this the perfect time to join CreditorWatch. Our Purpose ✅ Empower Australian businesses to trade confidently with their customers. Our Mission 🏆 We aim to be number one in our industry by delivering unique data insights and innovative products. Your Role & Team We are on the lookout for an IT Support Specialist to join our growing IT team. The IT Support Specialist is a user-focused role, responsible for delivering day-to-day IT support and ensuring a smooth, reliable technology experience across the business. This role is the first point of contact for all IT support requests, handling standard incidents, device management, and user onboarding. Reporting directly to the IT Team Lead, this is a full-time opportunity offering hybrid working conditions, with 4 days working out of our Sydney CBD Office . Some of your responsibilities include and are not limited to: Acting as the first point of contact for IT support requests, providing timely and effective assistance to users across the business Troubleshooting and resolving day-to-day hardware, software and SaaS issues Supporting office IT environments both on-site and remote, including desks, meeting rooms, audio visual equipment, printers and networking Setup, configuring and maintaining Apple/macOS devices and accessories using our MDM platform (Iru) Managing device and equipment lifecycle, including procurement, deployment, asset tracking and recovery Executing onboarding and offboarding processes, including user account setup, access provisioning, device configuration and hardware retrieval Performing day-to-day administration of core SaaS platforms (e.g. Microsoft 365, Jira, Confluence, Slack), including user access and permissions Maintaining accurate records for assets, users and standard IT processes Contributing to and maintaining user-facing and internal IT documentation Continuously looking for opportunities to improve support processes and user experience Our ideal candidate Strong communication and interpersonal skills, with the ability to support users with varying levels of technical knowledge Experience supporting macOS devices and Apple hardware Familiarity with SaaS administration Basic understanding of networking concepts Strong organisational skills and attention to detail (especially for asset and process tracking) Proactive, reliable and service-oriented mindset More than just work 🏃🏽♀️ Keep Active - All employees get a Fitness First Platinum gym membership. ☕️ Daily Fuel - Barista-made coffee, breakfast, snacks, lunches and drinks on us - we got you! 📲 Phone Credits - We pay you $50 per month to put towards your plans - how good. ❤️🩹 Wellness Days - Receive an additional day off each month. Whether you're pursuing physical activities, cultivating your mental wellbeing or supporting your community... this is your time to switch off from work. 💆🏽♂️ Monthly Massages - We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it. 💰 Bonus Shares - We offer our dedicated employees' performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company. 🤩 Fun Activities - We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah... we own a boat) - these monthly team building activities will keep you feeling valued and connected. 👩🏻⚖️ Legal Services - Our employees get access to free legal services - from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches. Our Values ⚡️ The 1%'ers add up - Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success. 👊🏼 We are dependable and trustworthy - Our clients are everything to us and

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