Manager - Texas Institute for Child & Family Wellbeing

Responsibilities

• Manage and support call center staff, including two Call Center Shift Supervisors and 8-10 call center specialists. Foster a collaborative team culture focused on accountability, youth-centered service, and trauma-informed practice while building strong rapport and trust across the team.
• Develop and maintain systems for call documentation, referral tracking, and performance monitoring. Ensure call center data supports evaluation and continuous improvement efforts. Design and implement the call center database and referral system using helpline software.
• Collaborate with the Project Manager, youth advisory groups, and organizational partners to improve service delivery and ensure the call center aligns with Texas Foster Youth Network (TXFYN) goals. Participate in institute functions, including meetings, training, and planning activities.
• Additional duties as assigned.
• Required Qualifications

Requirements

• Salary Range
• $75,000 + depending on qualifications
• Working Conditions
• May work around standard office conditions
• Repetitive use of a keyboard at a workstation
• Ability to work remotely in the state of Texas
• Work Shift
• M-F, Flexible between 8am-6pm
• Required Materials
• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest
• Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUS

Benefits

Additional Information

Job Posting Title: Manager - Texas Institute for Child & Family Wellbeing ---- Hiring Department: Office of the Associate Dean for Research ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt from FLSA ---- Earliest Start Date: May 08, 2026 ---- Position Duration: Expected to Continue Until Sep 30, 2027 ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes This is a grant-funded position and reassignment will be based upon performance, progress toward research goals and continuation of funding. Must be authorized to work in the United States on a full-time basis for any employer without sponsorship. Ability to work remotely within the state of Texas. Purpose This Manager will act as Call Center Coordinator for the Texas Foster Youth Network (TXFYN) Project. This position will oversee daily call center operations, including staff supervision, scheduling, training, and ensuring compliance with accessibility, safety, and privacy standards.

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