Operations Supervisor (F & B)

About the role

- Assists the Outlet Manager/Area Manager in outlet operations to ensure compliance with health and safety standards as well as food handling hygiene standard - Oversees the smooth operation of 1 outlet in the absence of Outlet Manager - Plan and maintain a safe level of outlet inventory for the outlet operation. Ensure strict receiving, checking and storage procedures of products - Be proficient of all the responsibilities of the Service Staff and the various work stations - Manage opening and closing shift and ensure an efficient work stations exists - Good working knowledge of opening and closing procedures - Perform food quality and customer service checks - Supervise and manage staff while on duty. Prioritize and assigning work to the staff - Be knowledgeable in MOM regulations and laws - Plan staff schedule to maximize manpower resource and productivity in the absence of Outlet Manager - Maintain critical standards for product quality, service speed and training, cleanliness and sanitation - Manage the development and training of service staff Assist in coaching and counselling problems with service staff - Ensure proper grooming and appearance of service staff - Assist Outlet Manager in enforcing discipline and proper conduct of all staff - Good understanding of the POS system - Assist the Outlet Manager/area Manager in outlet administrative duties and petty cash claims and reconciliations and the timely submission of all documents and paperwork to Corporate office - Ensure all cash takings are promptly deposited in the absence of Outlet Manager - Assist in conducting monthly stock checks and take of all inventories - Assist Outlet Manager in ensuring proper coordination and execution of promotions and marketing activities implemented by Marketing Department

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Company Intel

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