Cloud Engineer (Contract)

Responsibilities

• Provide operational support for Azure cloud infrastructure and associated services.
• Respond to incidents, service requests, and event alerts within defined service level agreements (SLAs).
• Provide 24/7 production support.
• Perform troubleshooting across Azure services, including Virtual Machines, Storage Accounts, Virtual Networks, Network Security Groups, Load Balancers, Azure Backup, Azure Monitor, and Log Analytics.
• Execute routine operational tasks such as system monitoring, health checks, service restarts, backup verification, and configuration validation.
• Manage and support monthly patching activities for Windows and Linux environments.
• Assist in change implementation, maintenance activities, and patch deployments following established procedures.
• Maintain accurate and up-to-date operational documentation and ticketing records.
• Adhere to incident, problem, change, and request management processes.
• Support compliance with security policies, audit requirements, and operational standards.
• Collaborate with internal teams, customers, and service management teams to ensure service quality and continuous improvement
• Required Qualifications & Skills
• Business Information Technology (including e-commerce technology, business information systems)
• Minimum 7 years of hands-on experience working with AWS / Azure cloud environments.
• Strong understanding of networking principles.
• Experience in system administration for both Windows and Linux environments.
• Familiarity with Azure DevOps, Terraform, configuration management, and continuous integration tools.
• Proven experience managing patching cycles in enterprise environments.
• Strong troubleshooting and problem-solving skills.
• Good communication and documentation skills.

Requirements

• Experience working in a 24/7 production support environment.
• Knowledge of ITIL processes or service management frameworks.
• Relevant Azure certifications are a plus.
• "This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

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Company Intel

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