Senior Brand & Consumer Advisor with English

Responsibilities

• Engage & Listen: Understand consumer concerns with empathy and professionalism.
• Resolve Issues: Manage complaints efficiently, collaborating with team leaders for timely solutions.
• Document & Improve: Keep accurate records and suggest process improvements to enhance the consumer journey.
• Follow Through: Ensure cases are resolved and consumers stay informed.
• Learn & Grow: Participate in training sessions and support onboarding of new team members.
• Feedback Implementation: Suggest improvements to enhance consumer care services and streamline processes, drawing from previous experience in process optimization.
• Job Qualifications
• Excellent verbal and written communication skills in English are required
• Bachelor's degree / Master's degree
• Proven experience in customer service or consumer care role/handling complaints
• Passion for consumer care and a genuine desire to help. Strong problem-solving skills and the ability to think critically under pressure.
• Ability to work collaboratively in a team-oriented environment while also being self motivated.
• Why Join Us?
• 🌍 Market Leader Stability: Represent a trusted global company with long‑term business strength and loved- brands
• 💰 Competitive Salary & Benefits: Receive market‑leading compensation and meaningful benefits and language bonus
• 🤝 People‑Centric Environment: Work in a supportive, inclusive culture where you truly matter and grow
• 🌱 Work‑Life Balance & Wellbeing: Enjoy flexibility and holistic wellbeing programs designed for different life stages
• What's in It for You - our Benefits
• Competitive salary package, annual bonus and vacation bonus
• Private medical insurance & life insurance & 24 Hours Accident Insurance
• Stock Ownership Plan - You have the opportunity to buy P&G shares quoted on the New York Stock Exchange to participate in the profits of the Company and the company will match part of the investments
• Flexible working schedule & Hybrid Work from Home/Work from Office option
• Meal allowance and access to our private canteen
• Access to a variety of learning and development platforms, including Bookster, Go1 Self Learning platform with thousands of courses, instructor led trainings, etc.
• Fresh fruits every day in the office
• Employee Assistance Program - confidential expert guidance and specialist support on any work, wellbeing, emotional, financial, physical or family issue.
• The above benefits are granted under the conditions of the collective labor agreement applicable, and P&G internal policies.
• Application Process
• Apply Online: Submit your CV through our career portal.
• Screening: Our Talent Acquisition team will review your application and contact you if shortlisted.
• Assessment: You may be invited to complete an online test and a phone call for language skills.
• Interviews: Participate in virtual or in-person interviews with the hiring team.
• Offer & Onboarding: Successful candidates will receive an offer and join our onboarding program.
• We aim to keep the process transparent and efficient. You'll receive updates at every stage. For more details check out: https://www.pgcareers.com/global/en/hiring-process
• About P&G
• We produce globally recognized brands like Ariel®, Pampers®, Gillette®, Oral-B®, Pantene®, and more. With operations in 70+ countries, we're committed to diversity, inclusion, and equal opportunity. Learn more at http://www.pg.com .
• Apply now and start your journey with P&G-where your ideas and passion create real impact.
• At P&G #weseeequal
• We are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work.
• Job Schedule
• Full time
• Job Number
• R000153160
• Job Segmentation
• Experienced Professionals

Benefits

Additional Information

Job Location BUCHAREST OFFICE Job Description Ready to shape consumer experiences for some of the world's most iconic brands? Join P&G and represent leading consumer goods brands like Ariel®, Pampers®, Gillette®, Oral-B®, Pantene® for our markets. If you're passionate about communication, problem-solving, and creating positive consumer experiences, this role is for you!

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