Solution Team Customer Agent
External
Boschgroup · Manisa, TurkeyPrepare for this interview
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About the role
Respond to customer complaints received through various channels, including telephone, e-mail, social media, and webchat Investigate complaint cases, identify solutions, and collaborate with internal departments and external partners Provide regular updates to customers throughout the resolution process and ensure follow-up after the issue is resolved Offer inbound support as needed to assist with customer inquiries Participate in all relevant training sessions to stay updated on the company's products and customer service processes Associate's degree from relevant departments of universities Experience in complaint management, preferably with social media complaint handling Excellent written and verbal communication skills Proficiency in MS Office applications Strong problem-solving abilities Residence in or willingness to relocate to Manisa or İzmir
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