Homescan Panel Coordinator

Responsibilities

• Our Homescan Panel Coordinator is heavily involved in a number of key panel management functions for Hong Kong Consumer Panel.
• This role is to ensure, in conjunction with other members of the Panel Management team, that the Homescan panels in Hong Kong are equipped to the target panel size and compliant at the target levels. Tasks include:
• Panelist communications - Creation and maintenance of bulk panel communications, be it digital or physical collaterals, including helpdesk, emails, newsletters, announcements, website admin, redemption follow-up and other reporting.
• Panel recruitments - Supporting and maintaining both main and panel expansion including online recruitment, referral programme, welcome calls, quality control calls, coaching and education. Also, ensuring sufficient panel members are recruited in main and panel expansion.
• Projects involvement in the setup and deployment of NIQ's new panel management system as well as adhoc projects relating to the panel itself.
• Coordinating online surveys - Reviewing and discussing applicability of proposed survey questions for NIQ's Homescan Panels in line with global survey guidelines. Coordinating with relevant teams from programming department to launching of the surveys.
• Process improvement - Ensuring accurate, up-to-date documentation on all functions and procedures. Continually look for ways to improve and streamline procedures
• Overseeing Panel Incentive Program - Ensuring incentive offering is of interest to panellists. Also, monitoring and processing redemption requests for existing panel from acceptance to dispatch of gift item.
• Qualifications and Experience
• Bachelor's Degree or equivalent
• MS Office applications experience
• 2 years working experience in Panel Management / Customer Service
• Strength in understanding and following new procedures
• Strong verbal and written communication skills for both English and Chinese
• Good organisational skills, ability to set priorities and emphasis on accurate record keeping
• Time-management and ability to meet deadlines
• Ability to follow through on tasks and keep track of pending tasks
• Confidence in working with people (eg. internal stakeholders, suppliers, outsource vendors)
• Ability to manage multiple projects at one time
• Ability to work autonomously and as part of a team, within a global company

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