Customer Service Agent

Responsibilities

• We take a multi-channel approach to supporting our customers. So you'll need to be ok speaking to customers on the phone as well as digitally via whatsapp and other digital channels.
• You'll be our frontline warrior, expertly managing and resolving customer queries with a focus on retaining and promoting positive customer relationships, that are reflected in high Trustpilot reviews
• Make sure customer waiting times are kept to a minimum, maximum queries are answered quickly with first time resolution where possible and team objectives are delivered
• Use great active listening and questioning skills to correctly assess, manage and resolve queries
• Escalate any complex/high risk issues quickly and appropriately and keep all parties fully informed until they're resolved
• Keep all customer communication records and data updated and accurate in the right systems
• What you'll need to succeed:
• 3 years+ customer services experience in a call centre environment
• A genuine passion for delivering unparalleled service and going the extra mile for our customers
• A minimum speed of 30+ words per minute with high accuracy
• Proficient with IT packages (especially G-Suite) and digital services
• Comfortable working towards and achieving targets
• Able to adapt quickly, juggle multiple tasks, and prioritise effectively in a dynamic environment
• Able to understand and follow processes and instructions
• Strong written and verbal English Language skills
• A bias to action with a proven track record of getting things done at high tempo
• The ability to commute to our offices in the CBD for work and work to our shift patterns.
• We align to UK operating hours and as an international business work to UK time zones, all roles operate on a shift pattern basis around the following in South African Standard Times.
• Apr - Sep, Monday - Friday 9.00am - 10.00 pm Saturday - Sunday 10.00am - 7 .00pm
• Oct - Mar, Monday -Friday 10.00am - 11.00pm Saturday - Sunday 10.00am -8.00pm
• Strong alignment with our company values
• Perks of the job:
• A highly competitive salary that reflects your value - starting salary from R144,000 per annum with potential to earn monthly commission
• Take a Break: 20 days of holiday plus public holidays and Christmas Eve on us
• Keeping you healthy: ZAR1,000 per month towards medical aid with Momentum or Discovery
• Prepare for the future: Pension Fund with 5% employee and 5% employer contributions
• Travel : We've got your evening commute covered with transport home after 7pm, car park space if you drive and showers and towels if you cycle
• Keeping you refreshed: Enjoy an in-house barista and free fruit every day
• Social Scene: Thursday and Friday drinks, and regular social activities
• Celebrating Success: 1/4 performance awards with prizes and an annual performance awards - last years winner enjoyed a 4 day all expenses paid trip to the French alps!
• Skills Booster: Opportunity to join a disruptive Technology Leader and be part of a fast-growing, innovative company reshaping the industry
• Our company values are:
• Have fun, get it done
• Progress ov

Benefits

Additional Information

Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast. Back in 2009, our CEO Angus saw half-empty vans everywhere and knew there had to be a better way! That's how AnyVan began. He set out to create the world's most efficient logistics technology and help halve the number of wasted miles by filling those empty vans. Since then we've become the nation's favourite way to move, with over 150k five-star reviews and 5 million customers in the UK and Europe. Our team of 400 AnyVanners across London, Cape Town and Bogota is proving that moving doesn't have to cost the earth by helping save 8,520 tonnes of Carbon each year. Are you ready to level up your customer service skills and make a real impact? Do you love solving problems, helping people, and working with cool tech? If you're nodding your head, we want YOU on our team! At AnyVan, we're super proud of the service we provide. Our team is quick, friendly, and knows how to make every customer feel supported-whether they're moving house or precious sentimental items, it can be a stressful time for our customers. Our CS roles are fast-paced, high-energy, and yeah, it can be a bit high pressure, but that's why we love it! Plus, with our amazing Trustpilot rating, you can see how great we are at what we do! We're not just looking for anyone; we want people who are driven, love a challenge, and are eager to grow with us. You'll have all the training and tech you need to stay on top of your game and help our customers in the best way possible. Why join our CS team? Awesome tools and tech to help you do your best work. Top-notch training so you'll always be at the top of your game. A fun, high-performing team that loves what they do. Room to grow -if you're keen to take on more, we're all about promoting from within. Sound like the place you want to be?

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