IT Support Analyst

Responsibilities

• Provide onsite break/fix support for office and manufacturing environments, including PCs, multifunction printers, and barcode scanners.
• Perform ongoing operational responsibilities for defined solutions.
• Perform technical, administrative, and support work in the installation and operation of new and existing PC systems.
• Attend Gemba walks and promote Op Ex/Lean engagement, continuous improvement, and MDI integration.
• Execute defined client computing lifecycle processes.
• Assist with support and hands-on activities of network and server infrastructure.
• Troubleshoot and resolve user support issues in collaboration with other IT team members utilizing Major/Minor Incident Management tools and processes.
• Deploy emerging application technology solutions to physical locations and business users.
• Participate in and support project teams to improve IT and business operations.
• Provide user training when necessary.
• Support the IT strategy and maintain alignment with the business.
• Act as a primary liaison for major downtime and incident management/communications.
• Drive the adoption of standard work processes and application functionality.
• Manage minor IT projects and business analysis tasks.
• IT contact for the business regarding IT related information and project requests.
• Collaborate with the business to create requirements and process documentation; create design flows and narratives, assist developers with technical design; monitor / perform testing and implement process change.
• Support IT initiatives across multiple manufacturing sites as needed.
• Follow and promote defined ticket management procedures including the use of standard ticket management tools.
• Partnership between SBU and Enterprise Services initiatives.
• Manage and support OT asset administration in alignment with Cybersecurity strategy.
• Self-motivated and able to work with limited direction
• Excellent verbal, written, and interpersonal communication skills
• Strong analytical and problem-solving skills
• Ability to work in cross-functional teams
• Customer service oriented
• Ability to prioritize and multitask effectively
• Business partnering
• IT service management
• Business analysis
• Software Functional aptitude
• Data management and analysis
• Strong sense of urgency to resolve issues
• Project management
• Remote Support

Requirements

• Bachelor's or Associate's degree in an IT-related field or equivalent experience.
• Broad technical IT knowledge and awareness of industry trends.
• Proven operational excellence skills, including root cause analysis, risk red

Benefits

Additional Information

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane® and Thermo King , sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: On-Site (5 days)

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