Operations Support I - Temporary
External
Okgov · Oklahoma CountyPart-timeOn-siteToday
DocumentationLeadership
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Benefits
Why you'll love it here!Job DescriptionLocation : OKC - 123 Robert S KerrSalary : up to $28.84, based on education and experienceFull Time /Part Time : Temporary, up to 20 hours a week.Work Schedule : Monday - FridayPrimary Hours : 8-5Position SummaryPosition Responsibilities /Essential FunctionsResponsible for overall daily technology hardware support for OSDH. This includes troubleshooting system issues, participating in system upgrades, documenting processes, and providing technical support for users. Provides expertise in the effective operation of hardware solutions.Develops and delivers initial and ongoing end-user training in relation to new functionality, configuration, or system-related processes. Develop job aids and provide documentation to support training activities. Maintain a repository for the training for employees.Tracks and resolves business and technical hardware issues in a timely manner. Works closely with the OMES IT helpdesk to communicate and resolve reported problems.In partnership with OMES, oversee the ordering, deployment, maintenance, troubleshooting, and repair of desktop computer workstations.Create, update, and maintain a Hardware Support knowledgebase of procedure documents related to successful mission of this position.Maintain inventory and management of all hardware assets used by OSDH employees.Create and track the cost of all OSDH hardware assets.Maintain renewal information and communicate with program areas and IT Contract Monitor to renew technology hardware as needed.Being present in the office is an essential function of this jobOther duties as assignedOther DutiesDemonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.Works effectively in team environment, participating and assisting their peers.This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Education and ExperienceBachelor's degree (B.A or B.S) or equivalent related experience and/or training.Preferred Qualification - Three or more years in application administration and licensing, one year or more in developing documentation and user help guides or an equivalent combination of education and experience. One or more years in vendor engagement with technology implementation outcomes.Valued Knowledge, Skills and AbilitiesKnowledge of process documentation methods, including workflow, touchpoints, reminders, notifications, and reporting.Knowledge of hardware specifications and hardware solutions to meet the needs of OSDH employees.Written and verbal communication skills.Detail oriented with the ability to manage multiple projects at once.Skills in problem-solving, critical thinking, and attention to detail.Ability to listen and understand reporting needs and convert those needs into useful information.Ability to work both independently and in a team-oriented environment.Physical Demands and WHealth insuranceVision insurance
Additional Information
Job Posting Title Operations Support I - Temporary Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 Enterprise Systems Services Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Temporary
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