Software Engineering Specialist

Responsibilities

• Application Maintenance & Support (Primary)
• Own end-to-end ITIL processes : Incident, Problem, Change, Release, Service Request, Knowledge, CMDB, Capacity & Availability.
• Provide P1/P2 production support , including troubleshooting, stakeholder communication, SLA adherence, and RCA (Root Cause Analysis) .
• Perform production fixes, hotfix deployments, and small enhancements .
• Execute QA validation (functional, regression, smoke) and assess performance, scalability, and reliability impacts .
• Maintain runbooks, SOPs, knowledge articles , and drive operational stability improvements .
• Lead problem management with data-driven analysis and long-term remediation .
• SRE, Observability & Reliability
• Monitor and troubleshoot using Dynatrace, ELK/EFK, logs, metrics, and alerting tools .
• Improve observability (dashboards, alerts, logging standards) .
• Perform performance tuning, capacity planning, and proactive risk mitigation .
• Support disaster recovery (DR), backup/restore, and resilience engineering .
• Collaborate with CloudOps, Platform, Network, Security, and DBA teams to enhance system reliability.
• Application Development (Secondary)
• Build and enhance Java / Spring Boot microservices and REST APIs .
• Develop UI components using React (when applicable) .
• Contribute to architecture, modernization, and code quality improvements .
• Integrate with ERP, data platforms, search (Bloomreach/Endeca), and downstream systems .
• Participate in code reviews and enforce engineering best practices .
• DevOps, CI/CD & Release Engineering
• Build and manage CI/CD pipelines (GitHub Actions - required) .
• Support DevOps lifecycle : build, test, security scanning, artifact management, deployments.
• Automate environments using Terraform, Ansible (or similar IaC tools) .
• Ensure audit-ready releases with proper governance (ServiceNow, approvals, evidence).
• Manage end-to-end releases (Dev → QA → Pre-Prod → Prod) with minimal risk.
• Cross-Functional Delivery & Leadership
• Partner with Product, QA, Security, Cloud, and DBA teams .
• Translate requirements into technical designs, impact analysis, and delivery plans .
• Manage parallel AMS, development, and release streams with clear status reporting.
• Provide effort estimation, planning, and stakeholder alignment .
• Mentor junior engineers and drive engineering and operational maturity .
• AI-Augmented Engineering
• Leverage Generative AI for coding, debugging, test automation, and documentation .
• Enable AI-driven quality engineering, code reviews, and productivity improvements .

Requirements

• Degree or equivalent and typically requires 4+ years of relevant experience
• 4+ years experience in Java / Spring Boot / Microservices development .
• Strong experience in Application Maintenance & Support (AMS) / Production Support (ITIL) .
• Proven expertise in DevOps, CI/CD, and Release Engineering .
• Advanced skills in troubleshooting (logs, metrics, APM tools like Dynatrace) .
• Experience with cloud-native / hybrid cloud architectures .
• Preferred
• Experience with Kubernetes, Docker, Redis, Elastic, Kafka, CDC patterns .
• Exposure to GCP operations .
• Strong Jira workflows, prioritization, and reporting skills .
• Experience with eCommerce / B2B platforms at scale .
• Technical Skills:
• Languages & Frameworks:
• Java, Spring Boot, Microservices, REST APIs, JSON, React
• Databases & Platforms:
• Oracle DB, Bloomreach, Endeca
• DevOps & CI/CD:
• GitHub Actions (mandatory),

Benefits

Additional Information

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Software Engineering Specialist Location: Richmond, VA, USA - 9954 Mayland Drive Remote/Hybrid- must be available to attend meetings in the home office when required This position comes with competitive pay, a full benefit package that includes 401K, PTO, and other perks. There is also a 10% incentive program. Position Overview: We are seeking a hands‑on Software Developer (P3) to support and enhance McKesson's B2B Commerce SupplyManager platform . This role is AMS-first , with strong ownership of production support, ITIL processes, and operational excellence , while contributing across application development, SRE, and DevOps . This is a full-stack, production-facing role for an engineer experienced in incident management, troubleshooting, CI/CD automation, reliability engineering, and microservices development in hybrid cloud environments (Azure / GCP / AWS) .

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