Patient Registration Representative

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Suppor t time ly access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navi gate d iverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow
• No healthcare background? No problem. We'll train you every step of the wa y-and this role is a fantastic launchpad for a growing healthcare career.

Requirements

• Exceptional customer service experience, communication and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required )
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements
• What You'll Gain:
• Experience in healthcare administration & patient access
• Exposure to revenue cycle, insurance processes, and hospital operations
• Opportunity for growth within R1
• A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during urgent and emotional moments
• Why You'll Love This Job:
• Make a Real Difference : Patie nts l ean on you for support and reassurance . You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.
• Learn Healthcare from the Ground Up : From insurance basics to hospital wor kflows , you'll gain valuable knowledge and skills that open the door to long-term career growth.
• Fast-Paced, Never Boring : You'll move between systems, phone calls, and in ‑ person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.
• Supporti ve Tea m Environment : We're invested in your professional journey. You'll be surrounded by te ammates who have your back and leaders who want to see you succeed.
• R1 is the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
• Your Healthcare Career Starts Here
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• For this US-based position, the base pay range is $16.12 - $23.21 per hour . Individual pay is determined by role,

Benefits

Additional Information

Patient Registration/Access Representative On-Site - Intermountain McKay Dee Hospital, Ogden, UT. Schedule: Wednesday through Friday 6:00 PM to 6:30AM MST Are you passionate about helping people during critical moments while building a career in healthcare customer service ? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you ' ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Patient Registration/Access Representative, you will be the first point of contact for patients , ensuring they receive fast, compassionate, and accurate access to care . This is more than registration - it's a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

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