Senior Solutions Engineer

Responsibilities

• This is a high-impact, customer-facing role requiring a balance of technical aptitude, communication excellence, and strategic advisory skills
• How You Will Spend Your Days
• Lead multi-stakeholder discovery across business, IT, security, and operations to uncover workflows, integrations, risks, and success criteria
• Serve as a trusted technical advisor, guiding prospects on best practices for feedback management, enterprise data flows, workflow automation, security, and analytics
• Identify technical risks early and partner with Sales to shape deal strategy and qualification
• Architect end-to-end Alchemer solutions spanning configuration, integrations, APIs, data pipelines, and reporting layers
• Design advanced, multi-use-case solutions aligned to enterprise requirements and scalability needs
• Collaborate with Product, Engineering, Professional Services, and Security to validate feasibility and ensure architectural continuity from pre-sale to implementation
• Design and deliver tailored, enterprise-grade demos and proof-of-concepts tied directly to customer business outcomes
• Establish and define technical close criteria to prevent stalled or open-ended PoCs
• Clearly articulate trade-offs, architecture decisions, and ROI in both technical and executive-facing conversations
• Partner with Sales to shape value narratives, competitive positioning, and technical win strategies for complex deals
• Lead technical responses for RFPs, security questionnaires, and architecture reviews
• Independently manage standard InfoSec and security conversations, including data handling and integration discussions
• Bring structured field feedback to Product and GTM teams to inform roadmap prioritization and messaging
• Create reusable demo assets, frameworks, or enablement materials that scale across the Solutions Engineering organization
• Mentor and coach junior Solutions Engineers on discovery, demos, and technical storytelling
• Lead technical handoffs to Implementation and Professional Services teams, ensuring clarity on architecture, integrations, and success criteria
• Partner with Customer Success to support long-term technical alignment and customer outcomes
• What Success Looks Like in this Role
• Increased win rates on complex and enterprise opportunities through strong technical leadership
• Shorter, more predictable sales cycles driven by clear discovery and defined technical close criteria
• High confidence from Sales, customers, and internal teams in Alchemer's technical and architectural capabilities
• Measurable impact on team effectiveness through mentorship, reusable assets, and process improvements
• What You Bring to this Role
• 5+ years in a Solutions Engineer, Sales Engineer, Solutions Consultant, or Technical Pre-Sales role
• Experience supporting mid-market to enterprise SaaS sales cycles
• Strong understanding of APIs, integrations, enterprise data workflows, and SaaS architectures
• Proven ability to lead discovery, demos, and proofs-of-concept independently
• Excellent communication, presentation, and executive storytelling skills, both remote and in person
• Preferred s

Requirements

• Be Curious
• We ask questions, seek to understand others, and stay curious about the problems we solve. Curiosity fuels creativity and innovation - and helps us build better solutions.
• Customer First
• We put people at the center of what we do - listening with care, acting with empathy, and going the extra mile to support those we serve. Customer First means understanding the needs of anyone we impact - whether that's a customer, a coworker, or an end user - and doing right by them.
• Own the Outcome
• We take initiative and do what it takes to deliver results. With resourcefulness and resolve, we overcome obstacles, follow through on our commitments, and hold ourselves accountable - because each of us is empowered to make an impact.
• About Alchemer
• Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer's products and services can be found on our website ( www.Alchemer.com ).

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