Director of MRO and PD Services
External
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Responsibilities
- Commercial Growth & Strategy
- Own the strategy and P&L for MRO and PD Services, driving sustainable growth, margin expansion, and customer loyalty
- Identify new business opportunities within existing accounts and emerging markets; develop service-based revenue streams that complement core product sales
- Partner with Sales, Marketing, and Product teams to build and position MRO and PD offerings as key differentiators in the market
- Develop go-to-market strategies, pricing models, and value propositions that align with customer needs and profitability goals
- Customer & Market Leadership
- Serve as the executive sponsor for key enterprise accounts, ensuring alignment between service delivery, innovation, and business outcomes
- Translate customer feedback and market insights into actionable improvements and new service concepts
- Strengthen strategic relationships with OEMs, distributors, and technology partners to enhance service scope and competitiveness
- Operational Execution
- Lead high-performing teams across MRO and PD functions to deliver reliable, efficient, and innovative service solutions
- Implement scalable processes for service delivery, project execution, and lifecycle support
- Ensure best-in-class quality, responsiveness, and uptime through continuous improvement and digital enablement
- Leadership & Culture
- Build, mentor, and empower a results-driven organization focused on accountability, agility, and customer value
- Champion a growth mindset across the team-balancing technical depth with commercial excellence
- Collaborate cross-functionally to ensure tight alignment between commercial, operational, and engineering functions
- Desired Traits
- Bachelor's degree in Engineering, Business, or related field; MBA preferred
- 10+ years of experience in commercial leadership within manufacturing, industrial services, or B2B technology environments
- Proven success in growing service-based revenue and leading P&L responsibility
- Deep understanding of MRO operations, product development services, and customer lifecycle management
- Strong financial and analytical skills with experience in pricing, forecasting, and business modeling
- Excellent relationship management, negotiation, and executive communication skills
- MRO and PD service revenue growth and profitability
- Customer retention and satisfaction scores
- Cross-sell and attach rate of services to core product sales
- Operational efficiency and project delivery timelines
- Employee engagement and leadership effectiveness
Benefits
Additional Information
About MISUMI Americas MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas. Impact In This Role The Director of MRO and PD Services is a strategic commercial leader responsible for growing the company's Maintenance, Repair & Operations (MRO) and Product Development (PD) Services portfolio. This role combines operational expertise with business development acumen - driving service revenue, deepening customer partnerships, and delivering high-impact technical solutions that strengthen long-term value creation. You will report to the Vice President Sales and Business Development.
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Company Intel
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