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Senior Frontline Support Specialist

External
Seek logoSeek · Kuala Lumpur, Malaysia
Full-timeOn-site1mo ago
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About the role

This position is part of the Frontline team. The role of the Frontline - Site Support Specialist encompasses the responsibility of maintaining the seamless functionality of the technical infrastructure for local SEEK offices. This position is integral in delivering proficient assistance to SEEKers and end-users, encompassing troubleshooting hardware and software concerns, investigating network issues, collaborating with IT teams, overseeing equipment inventory, and actively contributing to the optimized performance of the site's technology assets. You'll love the challenge of a fast-paced environment and have a genuine passion for technology and peoplels: You will join a collaborative, on-site Frontline team that works directly with end-users, partnering closely with IT, facilities, and external vendors to keep operations running smoothly. The team works hand-in-hand with our Infrastructure Platforms group to deliver reliable, secure, and scalable technology services across the organization. You will also engage with internal business units to understand their needs, resolve issues, and enable productivity. While the team is primarily on-site, there is flexibility to support after-hours technical issues when required. Responsibilities may evolve in response to business needs, and team members may be asked to undertake additional reasonable duties to support the organizatio

Responsibilities

  • Provide timely on-site technical support for hardware, software, and network issues; troubleshoot, resolve, and escalate complex problems to Technology Support teams.
  • Deploy and configure devices for new and existing employees; manage software installations, updates, and patches.
  • Maintain accurate hardware/software inventory; assist with procurement, ordering, receiving, and asset tagging.
  • Collaborate with facilities and vendors to address site-impacting issues (printers, connectivity, infrastructure); report and escalate when specialized support is required.
  • Deliver basic user training on tools, applications, and best practices; communicate clearly with end-users and IT stakeholders.
  • Contribute to continuous improvement by identifying process enhancements and participating in technology initiatives.
  • Provide exceptional customer service; manage, prioritize, and escalate ITSM tickets to meet or exceed SLA
  • Essential skills, experience, and competencies
  • Strong knowledge of Azure Active Directory and Microsoft 365 identity management; experience supporting Microsoft and SaaS-based infrastructure.
  • Hands-on provisioning, configuration, and troubleshooting for Windows 10/11 and macOS; experience with PowerShell, SCCM, and Jamf.
  • Security-first mindset, strong analytical skills, and the ability to diagnose, resolve, and escalate effectively under pressure.
  • Excellent communication and documentation skills; customer-focused approach with proven service delivery.
  • Experience with network devices and solutions (Arista APs, Palo Alto, Cisco, VMware/Velocloud) is advantageous.
  • ITIL Foundation certification preferred; prior IT infrastructure experience with an emphasis on customer experience.
  • Key technologies used
  • macOS, Windows 10/11; iOS and Android
  • Microsoft 365 and collaboration tools
  • SaaS, PaaS, and IaaS solutions; unified collaboration (e.g., Zoom, Teams Rooms)
  • WAN/LAN/VPN, Wi‑Fi, SD‑WAN; endpoint and service desk management (e.g., SCCM, Jamf, Intune)
  • ServiceNow platform
  • Confluence /Jira

Benefits

At SEEK we offer:Annual Performance Bonus PlanFree kick-start breakfast every morning and fresh fruit available all day in our officesCasual dress - every dayAt SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.For this role, only those with eligible right to work will be considered.SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.Vision insurancePerformance bonus

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