AI Chat Support Lead
External
Notion · San Francisco, CA$165K–$185K/yrFull-timeOn-siteToday
Notion
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
About the role
Own strategy and execution for Notion's AI self-serve support across chat and emerging interfaces. Drive roadmap with third-party partners, run experiments and QA, measure KPIs (deflection, CSAT, containment/resolution), identify tooling and integration opportunities, and lead cross-functional initiatives to improve product adoption, onboarding, and customer outcomes.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at Notion? Share your experience