Customer Service Trainee (Dental Clinic)

Responsibilities

• Greet and welcome patients, creating a warm and professional first impression
• Schedule, confirm, and manage patient appointments
• Handle patient enquiries courteously via phone, email, and walk-ins
• Collect payments and process dental claims (CHAS, Medisave, insurance portals)
• Maintain clinic records, manage office supplies, and support daily administrative tasks
• What You Need
• Diploma or degree in any discipline (local polytechnic, private university, or equivalent)
• Good communication skills
• Friendly, positive attitude and willingness to learn
• Able to work rotating day shifts across 7 days (including at least one weekend day)
• No prior healthcare experience required - comprehensive training provided
• Why Join Us
• Genuine 5-day work week - not 5.5 days. Day shifts only (8.30am-6.15pm), never a night shift
• Closed on all public holidays - enjoy every PH off
• Full structured training programme from day one
• Annual leave + additional Reward Leave
• Medical and dental benefits for you
• Performance incentives and clear career growth opportunities
• Supportive team environment in a well-established dental practice

Additional Information

Looking for your first role in healthcare? No experience needed - we provide full training! Join a growing dental practice and build a rewarding career in patient care. Enjoy a genuine 5-day work week with day shifts only, no night shifts, and never work on a public holiday.

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