IT Operation Manager

Responsibilities

• Manage day-to-day network operations (LAN, WAN, internet connectivity, VPNs, data centers, cloud networking).
• Monitor network performance, availability, and capacity.
• Lead incident management and troubleshoot major network outages.
• Coordinate network maintenance, upgrades, and change management activities.
• Ensure compliance with security policies and network governance standards.
• Manage vendors, telecom providers, and service-level agreements (SLAs).
• Develop disaster recovery and business continuity plans for network services.
• Supervise network engineers, administrators, and support teams.
• Prepare operational reports, KPIs, and performance metrics.
• Typical Skills Required
• Network technologies: routing, switching, wireless, firewalls, load balancers.
• Knowledge of protocols such as TCP/IP, BGP, OSPF, MPLS, DNS, and DHCP.
• Network monitoring and management tools.
• IT service management frameworks (e.g., ITIL).
• Project management and team leadership.
• Problem-solving and stakeholder communication.
• Common Qualifications
• Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.
• Certifications such as:Cisco Certified Network Professional (CCNP)Cisco Certified Internetwork Expert (CCIE)ITILAWS Certified Advanced Networking
• Several years of network engineering and operational experience

Additional Information

An Operations Manager (Network) is typically responsible for ensuring that an organization's network infrastructure operates reliably, securely, and efficiently. The role combines technical network oversight with operational management.

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Company Intel

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