Customer Care Advocate Disability Intake - Cary, NC 9.21.26 - 18274
External
Metlife · US$42K/yrFull-timeRemote2d ago
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About the role
Serve as the primary contact for customers via phone and digital channels, resolving complex policy, coverage, billing, and service inquiries end-to-end. Use guided, AI-powered tools, validate call summaries, document interactions per privacy and regulatory standards, escalate issues as needed, and participate in training and continuous improvement.
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