Associate Director, Customer Optimization & Adoption

Responsibilities

• Developing customer success strategies that improve retention, expansion, and overall customer health
• Leading and mentoring a multidisciplinary team of Customer Success Leaders, Clinical Managers, and Application Engineers
• Establishing structure and process for new initiatives to prioritize work and eliminate duplication
• Providing insight on competitive landscape to guide decision‑making and strategic focus
• Driving operational efficiencies across the Customer Optimization and Adoption team
• Building strong internal partnerships that foster collaboration and effective communication
• Creating and executing best‑practice frameworks and playbooks for customer success
• Reporting operational and strategic metrics to Baxter leadership and supporting revenue‑driven initiatives

Requirements

• 5+ years of experience in healthcare technology implementation or related healthcare fields
• Background in healthcare, medical devices, or professional services strongly preferred
• Ability to evaluate trade‑offs and drive decisions with cross‑functional alignment
• Comfort operating in a matrixed environment with competing priorities
• Strong attention to detail and motivation for high‑level problem solving
• Experience in fast‑paced global environments
• Clear, decisive thinking that accelerates team execution
• Strong communication, leadership, and relationship‑building skills
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
• US Benefits at Baxter (except for Puerto Rico)

Benefits

Additional Information

This is where your work makes a difference. At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job-you will find purpose and pride. Your role at Baxter As the Associate Director for Customer Optimization and Adoption within Integrated Solutions, you will lead a multidisciplinary team of Customer Success Leaders, Clinical Managers, and Connected System Application Engineers. Reporting to the Director of Clinical Operations, you will guide a team that blends strategic thinking, proactive communication, and empathy to drive customer value, satisfaction, and retention. Your leadership will directly influence customer stability, operational effectiveness, and the long‑term success of Baxter's Integrated Solutions business. You will shape customer success strategies, strengthen cross‑functional collaboration, and establish scalable processes that support both customer outcomes and internal efficiency. This role requires a decisive, relationship‑driven leader who can navigate ambiguity, translate vision into actionable plans, and serve as a trusted partner across Baxter's clinical, technical, and commercial teams. This role can be based anywhere in the U.S., and candidates should live within a reasonable distance of a major airport to support occasional travel.

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