Customer Care Representative

Requirements

• Knowledge of construction is a plus.
• Considerable initiative and drive. Self-starter/motivated.
• Able to balance multiple and competing priorities simultaneously.
• Problem-solving skills are a must.
• Able to see the Big Picture while maintaining focus on the day-to-day details that result in a successfully developed community.
• Excellent written and verbal communication skills, as well as the ability to listen.
• Must be able to deal with and remain calm in confrontational situations and deal with negativity
• Positive attitude
• Have excellent time management, organizational and scheduling skills
• Detail Oriented.
• Resourceful and innovative
• Curiosity and open-mindedness
• Loves people and ability to show empathy
• Supervisory Responsibility: This position has no supervisory responsibilities.
• Work Environment: This job operates in a professional office environment and in field construction environment
• Travel: 80% travel is expected for this position.
• EEO Statement: Brohn Homes is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
• Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Business Unit -
• Brohn Homes

Benefits

Additional Information

Position Summary: Customer Care Representative, may conduct QA walks, buyer walks, and resolve warranty calls made by Brohn homeowners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers, manager vendors, and subcontractors to resolve the issue quickly. Customer Care Representatives are responsible for resolutions in multiple communities to which they are assigned and work primarily from their vehicles/construction trailers and in or around customers' homes. Duties / Responsibilities: Possesses an unwavering commitment to Customer Satisfaction. Assures that the quality of homes in their area meets company standards Maintains a high level of visibility in the home building business, actively participating in promoting their communities Assists in resolving any issues that arise in their projects Manage and schedule all other repairs with contractors and customers Complete repairs, and when a vendor is needed Follow up, inspect and ensure completion of all repairs Follow up, inspect and ensure completion of all repairs Instruct customers on how to maintain their homes, as well as communicate what items are not warrantable The ability to say "no" and overcome objections in a professional manner Management of legal paperwork

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