SAP Operations Analyst

About the role

PHINIA: Advancing sustainability today, powering a cleaner tomorrow. PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI®, DELCO REMY® and HARTRIDGE™. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA. At PHINIA, we Provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality - developed and manufactured responsibly - that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications. In doing so, we contribute to a cleaner tomorrow, treat our people and surrounding communities with respect, and hold ourselves accountable to robust ethical standards. Our Culture PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously. Career Opportunities We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow. JOB PURPOSE PHINIA is seeking a SAP Operations Analyst to support the sustainment (operations), service excellence, and continuous improvement of PHINIA's SAP landscape across on‑prem and cloud environments. This role will help ensure stable SAP operations through proactive monitoring, incident and change execution, performance support, and runbook-driven operations, while also contributing to ERP project delivery and PHINIA's SAP S/4 transformation and Azure cloud migration initiatives. This is an exciting opportunity to join PHINIA IT and play a key role in strengthening ERP reliability, resilience, and modernization.

Responsibilities

• Support daily SAP operations including system monitoring, job monitoring, interface/IDoc checks, transport coordination, and planned downtime activities - leveraging SAP Joule AI for proactive alerts, anomaly detection, and operational insights.
• Resolve L2 incidents and service requests; coordinate L3/vendor escalations and maintain SLA/MTTR performance using AI‑assisted troubleshooting and knowledge surfacing through SAP Joule AI and SAP Cloud ALM.
• Assist with SAP patching, upgrades, regression testing, cutover tasks, and hypercare support for releases and S/4HANA transformation - using Joule AI to recommend test coverage and identify risk areas.
• Monitor performance trends and system health; raise risks and support tuning/capacity planning using AI‑driven system health insights, predictive workload analysis, and trend forecasting.
• Execute backup/restore checks, maintain DR runbooks, and participate in annual DR/BCP testing, including Joule‑assisted impact summaries and operational readiness checks.
• Support hybrid SAP hosting (on‑prem + Azure + RISE), ensuring connectivity, identity alignment (Entra ID/SSO), system readiness, and AI‑driven observability where supported.
• Contribute to compliance, SOX evidence collection, access governance, and adherence to SAP security baselines - supported by AI‑powered log analysis, access anomaly detection, and automated evidence gathering.
• Maintain operational documentation including runbooks, SOPs, escalation paths, KBs, and environment metadata in Solution Manager / SAP Cloud ALM.
• Monitor and support integrations across EDI, SAP CPI/PI/PO, MES, PLM, WMS, and other connected systems - using Joule AI for error classification, reconciliation suggestions, and early detection of integration failures.
• Contribute to S/4HANA conversion activities, cloud migration readiness, environment validation, and operational readiness for new standards, leveraging SAP Joule AI for analysis and task recommendations.
• Support automation and continuous improvement through scripting, workflow automation, AI‑driven monitoring, and self‑healing operational patterns.
• Participate in ad‑hoc ERP operations initiatives, reporting improvements, and cross‑functional IT projects as assigned.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related disciplines
• 4-8 years of experience in SAP operations / application management / technical operations roles (BASIS-adjacent operational experience is a strong plus).
• Experience supporting SAP landscapes across ECC and/or S/4HANA; exposure to S/4 transformation programs preferred.
• Experience in hybrid hosting environments (on‑prem + cloud) and working with infrastructure/n

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