Merchant Relation Officer (Clarke Quay, UP$3900)

Requirements

• Experience in payments, remittance, fintech, banking, or the money services industry is highly preferred.
• Proven hands-on experience in cross-border payments, remittance operations, foreign exchange (FX), or multi-currency settlements is an advantage.
• Strong ability to manage multiple tasks and priorities while maintaining a high level of accuracy under tight deadlines.
• Self-driven, proactive, and capable of working independently with minimal supervision.
• Meticulous attention to detail and a commitment to delivering high-quality work.
• Adaptable and flexible in a fast-paced and evolving environment.
• Strong interpersonal and customer service skills, with the ability to build effective working relationships.
• Team-oriented mindset with the ability to collaborate across different functions and stakeholders.
• Excellent written and verbal communication skills, coupled with strong analytical and problem-solving abilities.
• Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Familiarity with payment systems, APIs, system integrations, and related technologies will be an added advantage.
• Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.
• We regret to inform that only shortlisted candidates will be notified.
• PERSOL Singapore Pte Ltd - RCB No.200007268E - EA License No. 01C4394- Reg No: R1440784 (Foo May Cheng)

Additional Information

Merchant Servicing Manage the end-to-end merchant onboarding lifecycle, including merchant due diligence, KYC verification, contract execution, stakeholder engagement, and technical integration. Serve as the primary point of contact for merchants post-onboarding, handling inquiries and resolving operational issues in a timely and professional manner. Conduct regular account reviews to ensure regulatory compliance, operational effectiveness, and continued business growth. Build and maintain strong merchant relationships through ongoing support and proactive account management. Payment & Remittance Operations Process, monitor, and reconcile cross-border payment and remittance transactions across multiple currencies, ensuring timely and accurate settlements. Support the development and day-to-day operations of the cross-border remittance platform, leveraging knowledge of remittance processes and correspondent banking networks. Investigate and resolve transaction exceptions, settlement discrepancies, and STP (Straight-Through Processing) breaks by liaising with internal stakeholders and banking partners. Ensure smooth operational execution while minimizing disruptions and mitigating operational risks. Project Management & Process Improvement Support the design, implementation, and enhancement of operational workflows for the remittance platform. Identify process gaps, recommend improvements, and drive initiatives to enhance operational efficiency and customer experience. Collaborate with project managers and cross-functional teams to deliver operational projects, system upgrades, and new product launches. Participate in testing, implementation, and ongoing optimization of payment and remittance systems. Documentation & Reporting Maintain accurate operational records, transaction reconciliations, and management reports related to merchant servicing and remittance activities. Develop, update, and review Standard Operating Procedures (SOPs) to ensure consistency, compliance, and operational excellence. Prepare documentation to support audits, regulatory requirements, and internal governance standards. General Responsibilities Stay informed of industry developments, regulatory updates, market trends, and emerging payment technologies. Support ad-hoc operational, administrative, and business-related initiatives as assigned. Contribute to a culture of continuous improvement, collaboration, and service excellence.

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