Deputy Manager - Life & Annuties - Inbound International Voice - Pune - US shifts

About the role

Position Brief & Process Summary: A key member of the WNS Operations team responsible for leading-motivating-grooming & developing a team of 20-30 team members to facilitate achievement of SLA Should effectively liaison with various departments within WNS to gain support and resolve issues Is also a key interface between managers and team members to facilitate and implement process improvement ideas to improve efficiency Key Accountabilities: Understand the different areas of operations-including process knowledge within WNS and propagate WNS VALUES Successfully to handle a team of 20-35 FTEs Effective work allocation for team Make sure that all Service Level Agreements are met Effective management of pipeline-quality and new projects Ensure accurate and timely reports are sent to the management on time People Management-Regular reviews/121s/Appraisals conducted Analyze training needs for teams and provide support Effectively implement rewards & recognition and incentive programs to the team Lead quality and productivity initiatives such as ISO 9001 and Six Sigma Drive various process improvement ideas to improve efficiency/productivity Control & manage the attrition as per the target Build domain knowledge by getting process trained and accredited Ensure adequate controls in place to mitigate risks Should be able to handle Migration Excellent communication skills Any Graduate form a recognized university Knowledge of Life insurance/ Annuities products is desirable Contact center experience desirable

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Company Intel

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