Operations Lead, Australia

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#LI-JC1 Join us as an Operations Lead to play a highly influential role in protecting our clients and growing our business. Make your mark in Business Operations As a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions, AIG's Global Business Operations & IT team identifies and drives high-quality innovation and cost efficiency in all our processes, systems and operations. The organization ensures we operate as one globally consistent business delivering end-to-end services locally that contribute to our customers' and AIG's success. How you will create an impact This position is located in Melbourne or Sydney. The Operations Lead, Australia is a central contact and key member of the operations team who is required to work closely with our Policy Services Administrators, Underwriting Associates, Profit Centres, as well as key stakeholders within Australia. This role will work closely with the Head of Operations, Pacific and be responsible for the day-to-day management and monitoring of all tasks undertaken by the teams with regards to policy servicing and underwriting administration. As a senior member of the team they will lead, manage, develop and support team members within policy servicing and underwriting associates. The role will ensure the agreed Service Levels and KPI's are met, quality standards are maintained and where possible exceed. They will also be a key resource for understanding, implementing and communicating change in process relating to technological changes as well as contributing to the implementation of continuous improvement initiatives by identifying operational issues. Key accountabilities will include but not limited to: Overseeing onshore and offshore resources to process business requirements within the required service levels Assist in the reduction of unallocated cash and work towards preventing future unallocated cash Drive change that leads to efficiencies, ensuring that all relevant training is completed where changes to process and systems are required End to end escalation point for all arising policy booking issues or queries, from a variety of stakeholders Facilitate & participate in frequent meetings with key stakeholders including Shared Services, profit centres and underwriters to discuss performance, changes in process/systems, issues and provide general feedback Conduct meetings with key stakeholders to determine and implement changes to process Be the key contact person for compliance, legal and all internal and external audits Ensure any identified issues raised through compliance, legal and audit are remediated within the required timeframes On-going identification or anticipation of issues, with a view to recommending or implementing process improvements Maintain and deliver standardised documentation and training for procedures to ensure consistency, quality of work, and procedural compliance Provide key project support as senior stakeholder and subject matter expert Works closely with the teams to action report findings and drive monthly results for cash and receivables Work across various business projects in operations Activity and resourcing forecasts based on business volumes by product and transaction types and allowing for impact of major change programs. Status reporting for financial highlights, progress of established programs / projects, employee engagement, and other initiatives supported by Operations. What you'll need to succeed Have proven operations experience in either Insurance or Financial Services Excellent Computer Skills, with advanced skills in Microsoft Word and Excel, with Strong communication skills, can demonstrate that they have effectively communicated with stakeholders including senior leaders, peers and other staff Analytical and problem-solving skills with attention to detail Ability to work well with others as well as work autonomously when required Able to balance numerous tasks and meet deadlines; possess excellent time management skills Flexible and adaptable team player who enjoys a variety of tasks Be outcome driven and able to demonstrate strong commitment to succeed and achieve project and operational targets. Excellent verbal and written English skills Ready to make a bigger impact? We look forward to reviewing your application. At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial securi

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