Skip to main content
Back to jobs

Processing Officer

External
eml logoEml · Melbourne, Australia
Full-timeOn-site2w ago
Documentation
Cover LetterConnect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

About the role

As part of our diverse team based in Melbourne , you'll help make a positive impact on someone's life every day. You'll feel great satisfaction knowing your talent and hard work has a purpose. As a processing officer you will provide data entry support to EML in order for us to proactively manage workers' compensation claims. In this position, you will be working quickly and accurately to provide data-entry services to the business by performing a high volume of data processing work. This includes keying medical certificates, processing payments and reviewing stakeholder accounts and processing reimbursements. This is a full time, permanent position, based in our Melbourne office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.

Responsibilities

  • Providing the highest standard of customer service to both internal and external stakeholders in line with EML values.
  • Accurate and timely processing of payments and reimbursements
  • High volume of data entry related activities.
  • Utilising multiple systems at one time.
  • Management of incoming and outgoing medical documentation.
  • Management and resolution of general phone enquiries.
  • ABOUT YOU
  • Good attention to detail and organisational skills.
  • Demonstrated exceptional customer service skills.
  • Ability to take direction and follow instructions and work as part of a team.
  • Knowledge of the relevant worker's compensation legislation and regulations.
  • Minimum typing speed of 40 wpm with a 95% accuracy rate.

Benefits

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.EML provides career opportunities and great employee benefits, including:A diverse and collaborative team culture like no otherFlexibility to work from home to support work/life balanceA corporate wellbeing program with discounted health insurance and gym membershipGenerous discounts from over 350 retailers through our RewardsHub programComprehensive learning and development opportunities to help you reach your full potentialAccess to support and counselling services with work or personal matters, through our Employee Assistance ProgramCompanywide events to stay connected and celebrate successEntitlement to annual company incentive scheme + salary reviewsUp to 16 weeks paid parental leave, plus superWe value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, pleaseHealth insuranceParental leave

Additional Information

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at eml? Share your experience

Interested in this role?

Apply on the company's website.

Cover LetterConnect