Analyst - Voice of Customer ( m/f/d)

About the role

Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us! Analyst - Voice of Customer ( m/f/d) Stellen-ID: 22334 Standort: Frankfurt am Main We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application. Your tasks: - Collect, consolidate, and analyze customer feedback from multiple channels (e.g., mobile app, in car systems, surveys, ambassadors, social media) to identify patterns, themes, and critical issues - Categorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation procedures - Ideally, support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly - Build and maintain a process and tool chain in SharePoint/Power BI to ensure traceable issue handling - Prepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceable - Collaborate closely with cross-functional teams, including engineering, product, customer experience, and international partners - Assist in the development and continue improvement of quality processes, feedback loops, and knowledge-sharing within the team Your profile: - Bachelor's or Master's degree in engineering (Automotive, Electrical, Computer Science), Business Informatics, Business Administration, Psychology, Marketing, Human Factors, or a related field. Alternatively, relevant technical training with automotive or software experience is a plus - Familiar with reporting and analytics tools (Excel, BI, CRM, or ticketing systems such as JIRA) - Experience with survey and feedback platforms (e.g. Qualtrics, Medallia) - Experienced with social listening and consumer intelligence platforms (e.g. Brandwatch, Trajaan) - Experienced with data analysis tool & report setting (e.g. SharePoint, Power BI) - Structured, solution-oriented mindset and strong communication skills in English (German and/or Chinese are a plus) - High level of initiative, adaptability, attention to detail, and teamwork orientation - Willingness to travel domestically and internationally as required by the role You can expect ... - Experience in exciting and international projects - Continuous salary development - Da Vinci Corporate Benefits - On-the-job training and language courses - Appreciation, motivation and commitment Kontaktdaten für Stellenanzeige Frau Atefe Sadjadi Da Vinci Engineering GmbH Hauptstätter Straße 149 70178 Stuttgart +49 711 72240 154 job@davinci.de

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