Lead, Integrated Care & Experience

About the role

Position Title: Lead, Integrated Care & Experience (1 positions) Employment Status: Full-time Permanent Position Status: This is a Non-Bargaining Unit Position This positing is for an existing vacancy Job Posting Deadline for Internal Candidates: July 6, 2026, at 5:00pm Hours of Work/Schedule: Monday to Friday, 35 Hours Per Week Position Reports To: Vice president Integrated care and Experience Salary Range: $70,000 - $80,000 commensurate on skills and experience and plus Group Benefits & HOOPP Primary Work Location: Oshawa & Pickering, with flexibility to travel to or work at other DCHC sites as required. Organization Overview Durham Community Health Centre (DCHC) is a registered, charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education to Durham community members who face multiple barriers to their health and well-being. DCHC also provides equity-based programs and services that focus on priority populations such as Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients (i.e., those without a family doctor), to name a few. DCHC ensures Durham community members receive not only sick care, but preventive care as well. At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners, nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We always place every client at the centre of our approach to care, based on their needs. We address these needs through integrated clinical and wellness care and health education. It's an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on making our biggest impact yet on local health care by diversifying, expanding, and leveraging our Strategic Plan, Theory of Change, Brand, Client Stories and Resources. DCHC's 2023 - 2026 Strategic Goals Drive Program and Service Integration and Client Experience Across All that DCHC Does Evolve Program Offerings to Improve Health Equity and Meet the Needs of DCHC's Priority Populations Establish DCHC as a System Advocate and Champion for Equity Enhance DCHC's Brand and Awareness Across Durham Region Become an Employer of Choice with a Focus on Recruitment, Retention, and Development Position Overview As an essential member of the Integrated Care & Experience (IC&E) team at Durham Community Health Centre (DCHC), the Lead, Integrated Care & Experience (IC&E Lead) reports directly to the VP of Integrated Care & Experience and provides operational leadership and support to the broader management and senior leadership teams. The IC&E Lead plays a key role in fostering a collaborative, high-performing team environment while supporting the VP in advancing DCHC's Integrated Care & Experience portfolio. This position is responsible for supporting day-to-day operational functions, supporting team management, and ensuring the effective delivery of Clinical, Wellness, and Health Education programs and services across the organization. Working closely with interdisciplinary teams, the IC&E Lead helps optimize service delivery, enhance operational efficiency, and ensure programs remain responsive to the needs of the diverse communities served by DCHC. Key Responsibilities Operations Support: - Support positive working relationships within the team through effective communication, a culture of collaboration, accountability, inclusivity, and innovation. - Provide insights into service delivery design, support goal setting, staff performance enhancement and quality improvement efforts across all programs. - Effectively support fair workload distribution, employee scheduling and actioning of absence requests - Support processing of staff expense submissions, ensuring compliance with organizational policies. - Support the design of evidence-informed clinical decision-support tools and policies - Ensure employees are aware and understand the application of DCHC's policies, processes, and standards. - Support centralized procurement and supply ordering process - Support management of IT issues that impact staff and operations - Support the Administrative Services Team manager in developing and optimizing workflows, processes and operational practices to enhance efficiency and support day-to-day service delivery across all sites, including scheduling, staffing coverage, workload assessments, and interprofessional coordination. - Assist with client scheduling and the resolution of client's concerns - Assist in drafting employee job descriptions, annual work plans, and departmental objectives - Support recruitment process and new staff and student onboarding - Collaborate with Enterprise Performance, Evaluation & Strategic Initiatives department to ensure the accurate and timely capturing/reporting of service delivery data. - Champion Employee Engagement efforts and initiatives - Adhere to, and promote, e

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