Renewals Manager

Responsibilities

• Renewal Management
• Proactively manage the end-to-end renewal process for assigned customer accounts, owning timelines, coordination, and execution to drive high retention outcomes and maximize Renewal Rates
• Work strategically on upcoming renewals, engaging with customers 120 days in advance to secure timely, predictable renewals
• Prepare complex renewal quotes and contracts, ensuring accuracy and strict compliance with company policies
• Customer Engagement & Services Attachment
• Build and maintain strong relationships with key customer stakeholders to understand their consumption patterns, business needs, and challenges
• Act as a trusted commercial advisor to customers, providing insights and solutions to maximize the value they receive from MongoDB, including the strategic integration of Professional Services
• Data Analysis & Forecasting
• Utilize data and reporting tools to track renewal performance, accurately forecast risk and revenue, and proactively identify at-risk accounts. Knowledge of Tableau and Salesforce are a plus!
• Provide regular, detailed updates to the EMEA management team on renewal status, forecasts, and key performance metrics
• Cross-functional Collaboration
• Work closely with Sales, Customer Success, Legal, and Finance to ensure a highly coordinated, frictionless approach to renewals and expansions.
• We're Looking for Someone With:
• Experience: 5+ years of customer-facing sales, account management, or revenue-carrying experience within a fast-paced, competitive SaaS or technology environment
• Track Record: A proven history of quota-carrying experience with a focus on closing renewals, managing commercial outcomes through to execution, and consistently exceeding targets (Excellence clubs, awards!)
• Negotiation Skills: Strong problem-solving, organization, and commercial negotiation skills, with experience handling complex contractual terms
• Communication: Outstanding verbal and written communication skills, with the ability to confidently present to a diverse, senior audience both internally and externally
• Agility: The ability to effectively prioritize and manage a high volume of concurrent opportunities in a dynamic environment
• Relationship Building: A natural talent for building solid, collaborative relationships with internal cross-functional teams and external stakeholders
• Domain Knowledge: Prior exposure to database, cloud, and infrastructure technology is highly preferred
• Location requirement: Must be based in, or willing to relocate to, Dublin, Ireland
• Why Join Now
• A Proven Market Leader: Join a company at the absolute forefront of data innovation, recently named to the CRN Big Data 100 and experiencing massive EMEA growth (including a landmark €74M investment and expansion across Ireland)
• Best-in-Class Sales Enablement: Benefit from industry-renowned sales training, onboarding bootcamps, and continuous career development programs widely praised across tech employer reviews
• Highly Rated Workplace Culture: Work within a collaborative, inclusive, and high-performance environment that values diverse perspectives and offers competitive equity packages
• Generous and Competitive Benefits: Enjoy robust mental health, fertility, parental leave, and flexible hybrid working models designed to support a sustainable work-life balance
• About MongoDB
• MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most

Benefits

Additional Information

MongoDB is looking for a driven, results-oriented, and experienced Renewal Manager (Senior IC) to join our Renewals Team in the EMEA region. In this role, you will play a key part in delivering a world-class renewal experience for our customers across the UK, Nordics, and Benelux markets, while driving strong retention outcomes for MongoDB's business. Success in this role requires exceptional communication and interpersonal skills, operational excellence, advanced deal formulation and negotiation experience, and the ability to build solid relationships with internal stakeholders. We are looking for a senior professional who thrives in a fast-paced, ever-changing environment and who is motivated by the opportunity to have a major impact on their team, customers, and MongoDB's business. We are looking to speak to candidates who are based in Dublin for our hybrid working model.

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