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Insurance Support Associate

External
goosehead logoGoosehead · Westlake
Full-timeOn-site1w ago
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About the role

Join a fast-growing, multi-carrier insurance service team supporting clients across 46 states and 10+ lines of business. As an Insurance Support Associate, you'll play a key role in delivering warm, professional support to our clients. You'll handle email and chat inquiries, ensuring every interaction reflects our commitment to client satisfaction. You'll also document updates and redirect claims as needed. This entry-level role is designed to build foundational knowledge and prepare you for a long-term career in insurance operations. You'll have the opportunity to advance quickly through clearly defined levels, gaining new responsibilities, skills, and rewards at each stage. Our environment means high achievers can see tangible career growth in a short time.

Responsibilities

  • Deliver warm, professional support via email.
  • Identify and document key case details, resolving or redirecting issues efficiently.
  • Maintain accurate records and follow through on client needs.
  • Collaborate with internal teams to ensure seamless client service.
  • Unwavering delivery of meeting or exceeding defined accuracy and turnaround benchmarks, ensuring casework is completed with precision and speed in alignment with service-level expectations.
  • Placing the client first in all interactions - obsession with client experience.

Requirements

  • High school diploma or equivalent.
  • Strong attention to detail and written communication skills.
  • Eligibility to work in the United States.
  • Strong written communication skills.
  • Ability to stay focused and adapt in a fast-paced environment.
  • Demonstrated accountability and follow-through.
  • Eagerness to learn and grow from feedback.
  • Prior experience in customer service, insurance, or financial services.
  • Familiarity with home and auto insurance products.
  • Bilingual (Spanish/English) is a plus.

Benefits

Hourly Rate: $20-$25/hour.Benefits: Comprehensive health, dental, vision, 401(k), paid time off.Career Path & Growth OpportunitiesCareer Growth: Within your first year, you'll have the opportunity to advance into roles that offer commission and performance-based bonuses, allowing you to significantly increase your earning potential as you grow and succeed.Entrepreneurial Opportunity: Whether you're in a corporate or agency role, you'll have the autonomy to build your own success with the support of a national brand.Why Join Us?Structured career development with clear progression paths.Industry-aligned training and certifications.Opportunity to work with top carriers in a dynamic, multi-state environment.Equal Employment OpportunityHealth insuranceDental insuranceVision insurance401(k)Performance bonus

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