Custodial Specialist III

About the role

The Housekeeping Department within Facilities and Business Operations is seeking to hire a Custodial Specialist III for the Lake Nona Campus. This position serves as a lead-level custodial specialist, providing advanced custodial services while supporting daily operations, workflow coordination, and quality assurance across assigned areas. The role works closely with team members to ensure established standards for cleanliness, sanitation, safety, and overall facility appearance are consistently met. The Custodial Specialist III provides guidance, training, and operational support to staff, assists with prioritizing work, and helps address service needs and operational challenges. This position requires advanced custodial knowledge and skills, including but not limited to hard floor care, carpet care, and sanitation practices. The role also includes responding to customer requests, assisting with problem resolution, and ensuring work is completed efficiently and to quality standards.

Responsibilities

• Provide day-to-day guidance and support to Custodial Specialist I & II staff in assigned areas.
• Assist with coordinating daily work assignments to ensure timely and efficient completion of tasks.
• Monitor completed work and provide feedback to maintain Quality Assurance standards.
• Serve as a point of contact for team members to address questions, issues, and service needs.
• Support onboarding and train staff on custodial procedures, equipment, safety practices, and customer service expectations.
• Assist with prioritizing and adjusting workflows based on operational needs and urgent requests.
• Conduct and document cleanliness inspections and audits, identifying areas for improvement.
• Assist with inventory monitoring and communicate supply needs.
• Support work order management by reviewing, updating, and ensuring timely completion in IWMS.
• Coordinate with staff, customers, and other stakeholders to support efficient service delivery.
• Respond to urgent or life-safety requests in a timely manner.
• Maintain accurate records related to work activities, materials, and timelines.
• Promote a positive team environment by encouraging collaboration and accountability.
• Ensure adherence to safety standards, policies, and regulatory guidelines.
• Attend meetings and perform additional duties as assigned.

Requirements

• Completion of 9th grade and 4+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219 .
• At least one year of lead, team support, or informal leadership experience in a custodial or similar environment.
• 3+ years' experience in a custodial, janitorial, or similar type of physical role.
• Ability to guide, train, and support team members in daily work activities and procedures.
• Previous experience with organizing resources and ensuring that work productivity and service meet UCF quality assurance standards.
• Experience in a customer focused role where professionalism is needed along with the ability to maintain confidentiality and address sensitive matters appropriately and efficiently.
• Capable of communicating in conversational English in order to work effectively with customers and team members, operate and interpret the functions of the electronic equipment (iPad for IWMS PM checkpoints), comprehend standard safety procedures, and utilize telecommunication devices.
• Experience using tools required for the task (mop/mop bucket, dust mop, broom, scrub pad, radio, etc.) and small and/or large floor equipment for carpet and hard floor care.
• Knowledge of safety for EH&S approved chemicals for daily cleaning of restrooms, floors, and surfaces and be able to use approved chemicals.
• Able to comprehend and support all applicable Federal, State, and local safety rules and regulations, including OSHA, Dept. of Health, and the Bureau of Fire Safety.
• Capable of understanding, communicating, applying, and enforcing UCF guidelines, regulations, and policies as well as comprehending reports, inspections, and documentation pertinent to the unit.
• Ability to interpre

Benefits

Additional Information

Facilities and Business Operations: The Facilities and Business Operations team at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience. Please visit us at https://fs.ucf.edu/ or on Facebook and Instagram: UCF Facilities

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