Banquet Server- The Westin Grand Cayman Seven Mile Beach Resort & Spa

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Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: At the West Grand Cayman Seven Mile Beach Resort & Spa we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels and resorts representing all major brands. We are an Employer of Choice-we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at The Westin Grand Cayman Seven Mile Beach Resort & Spa with Pyramid Global can mean for you! What you will have an opportunity to do: Oversee the planning, set up, execution and breakdown of all banquet events. Ensure banquet spaces are properly arranged according to client specifications and hotel standards. Work closely with the kitchen, audio-visual and sales team to ensure smooth event execution. Maintain cleanliness, safety and organization in all banquet areas. Collaborate with the sales team and meet with clients to discuss event details; ensuring all requirements are met. Address and resolve guest concerns or last-minute changes professionally. Foster a positive work environment and promote teamwork among associates. Monitor staff performance and provide coaching and feedback. Recruit, train, schedule and supervise banquet servers, bartenders and housepersons. Manage banquet budgets, control labor costs and optimize profitability. Track food and beverage consumption and ensure proper inventory of banquet supplies, linens and equipment. Ensure compliance with liquor laws and food safety regulations. Monitor and enforce compliance with all health, safety, sanitation, and liquor service regulations (including TIPS or equivalent certification). Prepare and submit daily/weekly reports on event performance, labor utilization, guest feedback, and operational challenges. Oversee inventory of banquet equipment, china, glassware, linens, and supplies; coordinate ordering and maintenance as needed. Perform all other duties as assigned by management to support the overall success of the Banquet Team. What are we looking for? Bachelor's degree in hospitality management or related field is preferred. Minimum 5-6 years of progressive experience in banquets or event management required. Hospitality experience in Luxury 4 Diamond Resort required. Strong knowledge of banquet service standards, event logistics, food safety, and beverage operations required. Proficient in Microsoft Office, POS systems, and banquet management software. Valid food handler's and alcohol service certifications preferred (or ability to obtain upon hire). Proven ability to lead and motivate large teams in a fast-paced, high-volume environment. Excellent organizational, leadership, and problem-solving skills with a keen eye for detail. Ability to stand and walk for extended periods; perform physical tasks including bending, stooping, reaching, and lifting up to 50 pounds. Exceptional interpersonal and communication skills with the ability to interact professionally with guests, clients, and colleagues at all levels. Flexible availability, including evenings, weekends, and holidays as required by business needs.

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