Global Banking and Markets, Operations - Client Relationship Management, Associate, Singapore

About the role

OPERATIONS is a dynamic, multi-faceted division that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow. JOB RESPONSIBILITIES Client Relationship Management Serve as the primary point of contact for a designated portfolio of Key institutional clients (eg hedge funds, asset managers, family offices, and sovereign wealth funds), fostering long-term partnerships. Proactively engage clients to understand and anticipate their evolving business needs, operational requirements, and strategic roadmaps, identifying opportunities for service enhancement, deepening relationships to maintain and grow their activities with GS Lead client meetings, business reviews, and strategic discussions, presenting solutions, market insights, and firm capabilities. Collaborate with Sales, Trading, and New Business Groups to onboard new clients seamlessly and expand existing mandates. Platform Development: Drive cross-functional initiatives to streamline workflows, enhance the client experience, increase straight-through processing (STP), and improve operational efficiency and scalability. Leverage client insights to influence development plans - Partner with internal teams to shape functional solution designs, growing into a subject-matter expert who uses deep domain knowledge to craft innovative, value-added solutions. Collaborate with sales, trading and account managers to identify and prioritize product enhancements, redesign business processes, and leverage client data to optimize infrastructure Analyze feedback and internal data to increase STP, reduce exceptions and improve client experience. Review thematic client queries, diagnose manual-process and control gaps, propose automated solutions, and work with internal stakeholders to implement them. Lead internal forums to review client request trackers and address workflow/booking protocol enhancements. Build and maintain project plans, ensure governance standards are met, track milestone progress, and escalate and resolve problems promptly. Investigate platform SLE breaches, coordinate responses to live issues, and manage client-specific requests. Lead end-to-end delivery by conducting impact analyses and driving issue resolution. Operational Excellence & Complex Problem Solving: Oversee and drive the resolution of highly complex operational, technical, and service-related issues across the full suite of products and processes including Prime Services (e.g. financing, securities lending, listed derivatives and OTC clearing, synthetic prime, reporting, margin oversight) and Franchise products and functions (eg. Equity and Fixed Income Execution, OTC Derivatives - Equity Derivatives, Credit and Rates products, and FX). Act as a strategic liaison between clients and internal teams (Operations, Technology, Risk, Legal, Compliance) to ensure seamless service delivery, efficient prioritisation of issue resolution, and proactive communication on complex issues Product & Market Expertise: Possess a deep and comprehensive understanding of Prime Services and Execution products, global financial markets, market structure, and the regulatory landscape Provide expert guidance and thought leadership to clients on product capabilities, market trends, regulatory changes impacting their business, and the adoption of new reporting and technology applications. Stay abreast of industry developments, competitive offerings, and emerging technologies to proactively advise clients and internal stakeholders. Risk Management & Compliance: Identify, assess, and mitigate operational, credit, and reputational risks associated with client activities and service delivery, escalating potential risks to relevant stakeholders at an early stage. Ensure strict adherence to internal policies, procedures, and all relevant regulatory requirements, including performing checks around short sales violations, cancel/corrections of trades, and aged settlements. Contribute to the development and implementation of robust risk controls, regulatory reviews and client service best practices. Key Skills: Technical Skills: Exceptional understanding of global financial markets, instruments, and regulatory frameworks. Preferred proficiency in industry-standard platforms and internal systems relevant to prime brokerage operations and client reporting. Strong analytical and quantitative skills, with the ability to interpret complex data (e.g. client balance trends, market share) and perform root cause analysis to provide actionable insights Demonstrate ability to understand and leverage AI toolset to drive automation and increase produ

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