Client Services Administrator

Responsibilities

• Responding to in-life queries and contract amendment requests
• Creating Vehicle Orders from internal systems
• Processing personal identification & finance paperwork
• Creating Welcome Letters & Driver Letters from internal systems
• Processing delivery paperwork packs
• Liaising with customers directly on the telephone and email
• Supporting the Client Services Team as required
• Work to and meet Financial Conduct Authority (FCA) Consumer Duty requirements
• Qualifications and Skills
• Good written skills
• Resilient manner in dealing with issues directly with the customer by phone and email
• Attention to detail, both written and verbal
• Ability to work under pressure in a fast-moving environment
• Excellent organisational skills
• You will be confident with a positive approach
• Minimum 1-2 years' experience in an administrative role
• May also suit a recent graduate looking for an office-based administrative role
• About Synergy Car Leasing:
• Synergy Car Leasing is one of the leading automotive finance and credit brokers in the UK, offering vehicle leasing and contract hire to both personal and business clients.
• REF-229 200

Additional Information

Client Services Administrator Location : Harrogate, North Yorkshire, HG2 8RB (2 mins walk from Hornbeam Park train station) Job type: Full time, permanent Salary : up to £30,000 dependent on experience The Client Services Administrator supports our Client Services team in day-to-day administration and customer telephone contact, and reports into the Client Services Director. For the Client Services Team, the role supports across different areas as required including customer communication via email and telephone to ensure that all documentation, such as finance documents, proofs of identification, order and delivery updates, are managed in a timely and professional manner, maintaining our high customer experience ethos. The role works closely with the sales team, gaining a commercial insight into an online business. The role offers career progression within a growing business for the right candidate.

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