Principal Program Manager , Selling Partner Trust

About the role

You'll be joining a dynamic, mission-driven team focused on seller success and store integrity. Our team combines deep operational expertise with innovative problem-solving to create fair and transparent processes for sellers. We work closely with senior leadership and collaborate across policy, legal, product, and international teams to drive meaningful change in the seller experience. The team culture emphasizes data-driven decision making, intellectual curiosity, and a bias for action.

Requirements

• 7+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of program or project management experience
• 7+ years of managing, analyzing and communicating results to senior leadership experience
• Bachelor's degree
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements
• Experience delivering projects within scope, time, budget and quality
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• USA, AZ, Tempe - 137,600.00 - 186,200.00 USD annually
• USA, WA, Seattle - 137,600.00 - 186,200.00 USD annually

Additional Information

The Selling Partner Trust and Store Integrity's (TSI) vision is that bad actors cannot operate in our store while selling partners start and grow their business without fear of disruption, such that customers and selling partners across the globe trust us, and have confidence in the integrity of Amazon's store. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company. We are seeking a high-judgment Principal Program Manager to lead our Account Health Assurance and Seller Challenge programs, two programs that support sellers in their Account Health remediation paths. This role will be instrumental in shaping how sellers appeal and resolve both violations and account suspensions. Key job responsibilities As the Manager of Principal Program Manager for the Account Health Assurance and Challenge Flag programs, you will lead the development and implementation of a new seller remediation experience. - You'll set up a strategy for both programs, manage WBRs and VP-level reviews - You'll partner with policy teams to review cases and implement process improvements, driving cross-functional collaboration with legal, policy, and product stakeholders. - You'll create mechanisms to efficiently identify and track improvement opportunities across multiple teams based on data and anecdotes, and measure the impact of these improvements for all sellers. You'll keep owners accountable to ETAs. - You'll analyze seller feedback and metrics to optimize appeal processes will be crucial, as will managing program strategy and metrics, communicating results to senior leadership. - You'll support the scaling of the CF program

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