Information Technology Specialist - Tersane Istanbul

About the role

- Manages and administers user accounts, email accounts, and system access permissions in line with company policies and security standards, - Provides advanced first and second-level technical support for hardware, software, printer, network, and system-related issues, - Installs, configures, monitors, and maintains computers, printers, IP phones, servers, and other IT infrastructure equipment, - Proactively monitors IT systems, identifies potential risks, and escalates critical issues to the IT Supervisor/Manager when necessary, - Supports, maintains, and troubleshoots hotel applications, PMS systems, POS systems, office software, and operational platforms, - Acts as a key point of contact for employees regarding day-to-day IT issues and ensures timely resolution of technical problems, - Maintains accurate IT inventory, asset management records, and system documentation, - Coordinates IT maintenance activities and follows up with external vendors and service providers when required, - Supports and monitors network infrastructure, internet connectivity, Wi-Fi performance, and communication systems across the hotel, - Ensures compliance with IT security policies, cybersecurity standards, data protection procedures, and hotel operational requirements, - Assists in managing backup systems, disaster recovery processes, and data security controls to ensure business continuity, - Provides technical support during meetings, conferences, events, and operational activities requiring IT assistance, - Contributes to continuous improvement initiatives within the IT department and supports operational changes in line with hotel needs, - Demonstrates flexibility in taking on expanded responsibilities, supporting alternative departments/areas when required, and performing additional duties within the scope of professional capability. - Degree or vocational education in Information Technologies, Computer Programming, or a related field, - Minimum 2 years of experience in a similar IT Specialist role, - Good knowledge of computer hardware, software, networking, and hotel systems, - Strong problem-solving and communication skills, - Team-oriented, service-minded, and proactive, - Good command of English is an asset.

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Company Intel

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