Sr. Engineer, Software Engineer (Contact Center Technology)

Responsibilities

• Analyzes, solutions, develops, tests, debugs, documents and deploys software according to standards and best practices.
• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
• Uses DevSecOps practices, tooling and techniques.
• Drives continuous improvement and learning through ongoing training, practice and innovation.
• Manages project priorities, deadlines and deliverables proactively.
• May perform other responsibilities as assigned.
• Reporting Relationships: Reports to a Technology Manager/Director.
• Typical Skills and Experiences:
• Education: Undergraduate studies in computer science, management information systems, or other related degree. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree.
• Experience: Two or more years of analysis and technology experience.
• Other criteria, including leadership skills, competencies and experiences may take precedence.
• Staffing exceptions to the above must be approved by the hiring manager's leader and Human Resources Business Partner.
• Values: Regularly and consistently demonstrates Nationwide Values.
• Job Conditions:
• Overtime Eligibility: Not Eligible (Exempt)
• Working Conditions: Office environment may vary based on team and/or location. Associates may have on-call responsibility after normal working hours and/or on weekends.
• ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

Additional Information

If you're passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide's Technology team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. As an Engineer in Claims & Shared Services - Contact Center Shared Technology, you will be helping to mature our Contact Center capabilities on the Genesys Cloud CCaaS platform. SDLC and Programming proficiency is required. Experience with Genesys Cloud Architect, Harness, and Github Copilot is preferred. Job Description Summary If you're enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you! As a Senior Software Engineer, you will focus primarily on providing high quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you'll analyze, code, configure, test, debug, document and maintain applications. Job Description

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