Account Manager, EMEA

About the role

Hi, I'm Matt Lane, Manager of Account Management at Customer.io , and I'm looking for an Account Manager to join our EMEA team. This is a revenue ownership role - you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own. This role is open to candidates based in the UK or Ireland only. What we value Commercial ownership - you treat your book of business like it's yours, because it is Forecasting discipline and data-driven decision-making, not gut feel Multi-threaded relationships - you build trust across the org, not just with one champion Expansion through value, not feature gates or mechanical levers Close partnership with Customer Success - you see CS as a collaborator, not a handoff

Responsibilities

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts - renewals, expansion, and churn mitigation
• Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly
• Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
• Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
• Partner closely with Customer Success on account health and with Sales on expansion deals
• Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward

Requirements

• 3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
• Experience managing $5m ARR, predominantly in the MM space
• Proven ability to grow customer spend outside of overages or true-ups - genuine expansion through adoption and value articulation
• A forecasting methodology you can walk through clearly - it doesn't need to be a named framework, just logic you own
• Comfortable pulling usage data, tracking health scores, and building your own dashboards
• Strong communicator - clear and persuasive with both technical and non-technical stakeholders
• Based in the UK or Ireland
• Compensation & Benefits
• We believe in transparency. Starting salary for this role is $80,500 base + $34,500 variable = $115,000 OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.
• See full benefits here →
• Our Process
• No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
• 30-minute video call with a Recruiter
• 45-minute video call with the Hiring Manager
• Take-Home Assignment
• 1-hour Assignment Review Call with the team
• All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
• Join us!
• Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read -

Benefits

Additional Information

About Customer.io Over 8,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

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