Customer Care Representative with German (High Engagement Team)
External
Capita · KrakówPart-timeHybridToday
ComplianceData AnalysisFinancial AnalysisGDPR
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Responsibilities
- Managing customer interactions across multiple communication channels while meeting customer and client KPI targets and ensuring compliance with data protection regulations
- Delivering an outstanding customer experience by providing a customer-centric, first-time resolution approach and handling complaints through to a successful outcome
- Accurately recording customer information and updating relevant internal systems and databases
- Delivering information and assistance related to administrative and technical matters, such as products, services, billing, and invoices
- Recommending suitable additional services and upgraded solutions to enhance the customer experience and address changing customer needs
- What do you need to succeed:
- German at min. C1 level
- Customer oriented attitude
- Excellent organizational and communication skills
- Good knowledge of MS Office package
- Willingness to work on shifts (Monday-Friday 8:00-19:00) in a hybrid model (2 days from home, 3 days from the office) after nesting period
Benefits
Financial stability from day one - competitive salary and employment contract + performance bonus up to 5000 pln per month)Flexibility that works for you - enjoy our hybrid model after nesting period. You can work full-time or choose to reduce your hours depending on your availability (part-time).Take care of your health - with supplementary medical insurance with LuxMed and Generali group insurance, you and your loved ones can feel secure, knowing you're supported when it truly counts.Enjoy more of what you love. Choose between Multisport or the MultiKafeteria platform and turn your free time into something special - whether it's staying active, exploring new passions, or simply treating yourself.Build your future with confidence. With our PPK (Employee Capital Plans) program, you can gradually grow your savings for the years ahead-supported by both employer and state contributions, so every step you take today brings you closer to long-term financial security.Practical everyday support from Team Leader and Project SupporterBring a friend, get rewarded - our referral bonus program gives you extra perks when you recommend new colleagues - up to 6000 plnWork-life balance that matters - friendly teams, supportive leaders, and a positive atmosphere (a 30-minute lunch break included in the 8-hour working day)An extra day off for voluntary activities close to your heartThinking of relocating? - we'll support you with a changeInternational experience every day - collaborate in a diverse, multinational environment influenced by British and Swiss cultureInclusive employee networks - join communities that celebrate diversity, where you can connect, share, and learnAbout CapitaCapita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations - Kraków, Opole and Łódź.In accordance with Article 13(1) and (2) of the General Data Protection Regulation (GDPR) of April 27, 2016, we hereby inform you that: 1. The Data Controller of your personal data is Capita (Polska) Sp. z o.o., with its registered office in KrakHealth insurancePerformance bonus
Additional Information
Performing the role of Customer Care Representative with German you will ensure that customer issues and concerns are answered efficiently and effectively. More experienced Representatives may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. Job title: Customer Care Representative with German (High Engagement Team) Job Description:
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