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Senior Program Manager, CIAM

External
capco logoCapco · Canada
Full-timeOn-site1mo ago30+ days old, may be filled
AgileComplianceLeadershipStakeholder Management
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About the role

Capco is looking for a Senior Program Manager with deep expertise in Banking & Payments to lead strategic transformation initiatives focused on Customer Identity and Access Management (CIAM). This role will partner with senior stakeholders to define operating models, deliver product roadmaps, and drive enterprise-wide program execution across complex banking environments. You'll work closely with product, technology, and business teams to assess capabilities, align strategic priorities, and deliver scalable customer identity solutions that support digital transformation objectives.

Responsibilities

  • Lead the delivery of enterprise-scale CIAM programs within banking and payments environments
  • Define and execute product roadmaps and target operating models aligned to strategic business objectives
  • Conduct capability assessments and identify opportunities to improve customer identity and access management maturity
  • Manage cross-functional program delivery across business, product, and technology stakeholders
  • Provide strategic consulting support to clients navigating large-scale transformation initiatives

Requirements

  • 10-12+ years of experience in program management, consulting, or transformation delivery roles
  • Proven experience delivering CIAM-related programs, products, or transformation initiatives
  • Strong understanding of banking operations, digital transformation, and payments ecosystems
  • Experience developing product strategies, operating models, and implementation roadmaps
  • Excellent stakeholder management, communication, and leadership skills across complex organizations
  • Bonus Points For
  • Experience working within large financial institutions or Tier 1 banks
  • Familiarity with identity platforms, authentication frameworks, or digital security programs
  • Experience managing enterprise transformation programs in agile or hybrid delivery environments
  • Consulting experience within financial services or banking transformation engagements
  • Exposure to regulatory, risk, or compliance considerations within banking
  • Why Join Capco
  • Deliver high-impact transformation solutions for leading financial institutions
  • Work in a collaborative, flat, and entrepreneurial consulting culture
  • Access continuous learning, professional development, and industry certifications
  • Be part of a team shaping the future of digital identity and financial services
  • Help clients modernize customer experiences through innovative technology and operating models

Benefits

Comprehensive Benefits Coverage - 100% company-paid health, life, and disability insurance effective from Day 1 of employmentRetirement Savings Program - Registered Retirement Savings Plan (RRSP) with the option of receiving a matching employer contributionVirtual Health Care - Company-paid program available to all employees and their dependents/partnersEmployee & Family Assistance Program (EFAP) - Company-paid support services for employees and their dependents/partnersParental Leave Top-Up - Enhanced parental leave benefits available from Day 1 of employmentNew Parent Gift - A company-sponsored gift to celebrate the arrival of a new childWellness Support - Fitness reimbursement benefit to promote health and well-beingBusiness Coach from Day 1 - Personalized one-on-one coaching to support career growth, accelerate development, and help achieve your professional goals at CapcoInclusion at CapcoUse of Artificial Intelligence in Talent AcquisitionAI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams.Why This Role Is OpenWe are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact.Health insurancePerformance bonusParental leave

Additional Information

Lead complex transformation programs shaping the future of identity, access, and digital banking capabilities.

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