Logistics & Customer Service Specialist - Latin America

Benefits

Additional Information

Manage customer orders for Latin America markets, including direct shipments from Fiji and warehouse orders from U.S. distribution centers Serve as the primary point of contact for Latin America customers, ensuring timely, accurate, and professional communication Process customer orders, changes, and rush requests, confirming feasibility and execution timelines within 24 hours Prepare and manage all required international shipping and export documentation, including ITNs and booking requests Track international shipments end-to-end and provide regular status updates to customers Coordinate with Planning, Transportation, Drayage, Ocean Freight, Finance, and Compliance teams to ensure smooth shipment execution Monitor inventory availability at U.S. warehouses and support customers during potential out-of-stock situations Work with freight forwarders to manage shipment timelines, sail dates, and delivery commitments Identify recurring issues and recommend process improvements to enhance service quality and operational efficiency Provide backup logistics and customer service support for international regions including Asia, Australia, and EMEA, and escalate complex issues to the Sr. Manager, International Logistics 2+ years of experience in international logistics, customer service, order management, or supply chain operations Experience managing international shipments and coordinating with freight forwarders Working knowledge of export and shipping documentation, including ITNs, booking requests, and customs paperwork Ability to manage both direct shipments from international origins and orders fulfilled from U.S. warehouses Strong organizational and problem-solving skills with high attention to detail Ability to manage multiple orders and priorities while meeting deadlines Clear and professional written and verbal communication skills Strong Excel skills (data analysis, formulas, pivot tables) and proficiency in Microsoft Office Experience using ERP or order management systems (Oracle preferred but not required) Ability to work independently and collaborate effectively with cross-functional teams Experience supporting Latin America or global markets is a plus Spanish or other foreign language skills are a plus, but not required Bachelor's degree in Logistics, Supply Chain, Business, Finance, or a related field Pay Range: $36.06 - $38.46 an hour and may include a discretionary bonus. Final compensation will be dependent upon skills & experience. Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 24/7 online physician consultations virtual mental health resources life coaching engaging employee community groups cash rewards for healthy habits and fitness reimbursements library of on-demand fitness videos Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses. Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward. Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace. Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California's Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE's "100 Companies That Care" list and was named one of Fortune magazine's 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit csr.wonderful.com . Giving Back to the Community: Make a difference with Wonderful Giving , allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities. FIJI® Water, natural artesian water bottled at the source in Viti Levu (Fiji islands), is the No. 1 premium imported bottled water in the United States. FIJI Water is the water of choice among discerning consumers and top chefs. Widely available at fine restaurants and hotels, all major retail channels and through a convenient home/business delivery service, FIJI Water has expanded globally to more than 90 countries. To discover Earth's Finest Water®, please visit www.fijiwater.com, like us on Facebook, or follow us on Instagram or Twitter. FIJI W

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