Manager Client Services

About the role

Responsibilities Responsible for the management of their Team Leaders and the project managers under their supervision. Manage team workload and assignment flow to PMs, helping to find additional support when needed, offering available time when they have it, and helping to identify coverage as needed. Help manage client relationships for the team's client accounts. Consistently meet client expectations for delivering market research data and services. Actively monitor and update the management team with key performance indicator data. Identify, seek, and provide world-class training for team members in a rapidly changing environment. Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc. Allocate manageable goals to employees based on team needs, interests, and development needs. Providing their staff leaders with timely, fair, and measured performance assessments and feedback to foster growth. Reward and recognize performance as appropriate. Communicate department and company strategy and direction regularly to teams so they can help drive success. Share knowledge and best practices within Client Services to develop team members and ensure Dynata Client Services is best in class. Contributing improvements to existing processes and proposing new process improvement ideas. Communicate with senior leadership on observed trends or other ongoing concerns facing the team that require higher-level involvement for resolution. Experience At least 5 years of recent experience in quantitative online and digital market research experience, including competence in research and survey design, sampling, and consultation. At least 2 years of progressive management experience of complex market research operational functions in matrixed environments. 5+ years of experience in business environment. 5+ years project management experience. Knowledge & Skill Has managerial knowledge of specific department or function. Has working knowledge of relevant industry issues. Has basic understanding of relationships that exist between all relevant groups within the company or related functions. Has basic supervisory knowledge and skills. Originally posted on Himalayas

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