Senior AI Product Builder

Responsibilities

• Own the full product loop end-to-end: AI-augmented discovery → story/spec → prototype → production PR → outcome measurement. You are accountable for the outcome, not just the handoff.
• Own ShipBob's MCP server and merchant-facing chat capabilities end-to-end. Define the agent surface, ship the integrations, measure adoption.
• Run customer discovery yourself; use AI tools to synthesize research across tickets, interviews, behavioral data, and competitive signals.
• Demonstrate deep functional and technical knowledge of owned products end-to-end. Demo to merchants and partners yourself; understand competitive landscape and key differentiators.
• Use AI tools to analyze product metrics, identify usage patterns, and surface anomalies. Define success metrics and kill thresholds at spec time - without coaching.
• Maintain a prioritized roadmap ranked by impact × speed. Use AI tools to synthesize competitive intelligence, market trends, and customer insight into strategic inputs.
• Evaluate whether a proposed solution fits ShipBob's architecture without Engineering translation. Understand service boundaries, data structures, and how merchant and partner API usage shapes data contracts.
• Route changes through prototype-then-PR. Write clear story/specs and review AI-generated code before raising. PR promotion rate improves consistently.
• Set experiment hypotheses with explicit kill thresholds. Make day-7 rollout/kill decisions on AI-surfaced data.
• Participate in architecture reviews alongside Engineering as the product judgment seat - the person making the build-vs-buy-vs-defer call on the room's behalf.
• Additional duties and responsibilities as necessary.
• Your first 90 days:
• Days 1-30 - Map the domain. Understand the ShipBob operating and commercial mode, examine the ODM codebase, anchor on the purpose and value of the domain, and stakeholder conversations to triangulate the top three active be

Benefits

Additional Information

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI Role Description: AI Builders is ShipBob's new job family - the deliberate next step for Product Management in the AI-native era. The thesis is simple: when AI tools can generate working code from precise specs, the slowest step is no longer the spec - it is the PM→Engineer handoff. AI Builders close that gap by owning discovery, specs, prototypes, and production PRs themselves, accelerated by an AI-native pod. As a Senior AI Product Builder at ShipBob, you own the full build loop for your product domain: discovery, story/specs, AI-augmented prototypes, and production-ready PRs. This is not the traditional PM role - you are a builder. You use the AI development toolchain (e.g., Claude Code, Driver.ai) to understand ShipBob's codebase architecture, generate working code against the actual repo, and ship with minimum engineering rework. The minimum technical floor for this role is real: you must read ShipBob's data model, evaluate AI-generated scaffolding for correctness, and write story/specs precise enough that AI tools can act on them without follow-up questions. Your domain is Order Management - the decision systems that determine where every order ships from, when it commits to a delivery date, and how routing intelligence translates merchant promises into operational reality. ODM sits at the intersection of Promise, Placement, the routing engine, and the broader Merchant Tech surface. It is one of the highest-leverage product surfaces in the company. This role is for someone energized by speed, uncomfortable with waste, and who measures success by outcomes shipped - not documents approved. You operate in an AI-native pod alongside talented engineers who are ready to support you and push back on solution when needed. This role reports to a Director, AI Product Builder.

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